Why does a task show "Supplier Needed"?

The "Supplier Needed" message on a task means that a person, whether a supplier, a teammate, or you, still needs to review and confirm segments in that task's documents. This is expected behavior for most tasks.

————————————————————————————————————————

• You see a "Supplier Needed" message on a task and want to understand what it means

• The message appears on an AI Translation stage and you are unsure why

• The message persists after all work appears complete

————————————————————————————————————————

1. Open the task document in the CAT editor

2. Review any unconfirmed segments

3. Confirm all segments

4. If a supplier is assigned, ask them to confirm their segments and click Done

The "Supplier Needed" message clears once all segments are confirmed and the task is marked complete.

In some cases the message appears during the AI Translation stage. This may happen when the translation came from a manually uploaded file rather than being generated by Smartcat's AI. This may also occur when a segment is not confirmed due to a QA error. In this situation, segments are not automatically confirmed.

⚠️ This does not have to be an external supplier. You can open the document and confirm the segments yourself; however, manually confirming a segment and recording the change to a TM can result in making those segments unpaid for the supplier and should only be used when a few segments are unconfirmed. Reach out to the supplier for additional translation support if their net rate doesn't pay for segments with TM matches.

————————————————————————————————————————

• The message appears on most tasks where segment confirmation is still required. This is by design

• The only task type where the message does not normally appear is the AI Translation stage, which does not require an assigned supplier

————————————————————————————————————————