How the freelancer rating system works

Overview

Smartcat includes a rating system for freelance suppliers. Ratings are displayed on supplier profiles in the Marketplace and help clients make informed hiring decisions.

When to use it

• You are a client who has completed a project and wants to leave a review for a supplier

• You are a freelancer who wants to understand how your rating is calculated

• You want to know how to respond to or dispute a rating

How to use it

For clients: leave a review for a supplier

1. Go to the completed project

2. Locate the task and the supplier who worked on it

3. Select the option to rate or review the supplier. This is available after the project is set to Manager review or Completed

   

4. Submit your rating and any written feedback

Your review is added to the supplier's Marketplace profile and contributes to their overall rating.

For freelancers: understand your rating

Your Smartcat rating is calculated based on feedback from clients you have worked with. It appears on your Marketplace profile and affects how visible you are to potential clients.

Ratings typically reflect:

• Quality of translation output

• Adherence to deadlines

• Communication and responsiveness

To maintain a strong rating:

• Deliver work on time and to the agreed quality standards

• Communicate proactively about any issues or delays

• Respond promptly to revision requests

Requirements and limitations

• Ratings can only be submitted by clients who have worked with the supplier on a completed project

• Rating criteria and weighting are determined by Smartcat. Individual score breakdowns may not be visible to suppliers

FAQs

Can I dispute a rating I believe was left unfairly?

Freelancers can dispute ratings by contacting support@smartcat.ai with the project details.

How many reviews do I need before a rating appears on my profile?

The minimum threshold to display ratings on your profile is one.

Does a low rating affect which projects I am invited to?

A single negative rating does not have much effect on a profile, but if a supplier's on-time delivery rating is low, they appear further down on the list of search results and may not receive many invitations.