Get client reviews on your Smartcat profile

Overview

Getting reviews from clients is crucial to keeping your Smartcat profile up to date, professional-looking, and eye-catching to other potential customers looking to hire linguists for their projects. Scoring at least three positive reviews is a good start.

A customer review consists of three parts. The customer is expected to:

1. Rate the quality of your services

2. Rate the interaction they had with you

3. Write a free-form comment about their overall experience with you

💡 Reviews with comments stand out more, so get in touch with the customer using the built-in chat function and ask whether they enjoyed working with you. If they did, suggest they add a few words in the Comments field.

How do I get my first review?

There are three ways you can get a review on your profile.

From a Smartcat customer

The most obvious and effortless way is to accept an invitation from a Smartcat customer and do your best to provide top-notch services. After your work is accepted by the client, they are prompted to rate your services and add a few comments below. If after a few days you still can't see the review on your profile, contact the client using the built-in chat function to remind them about the rating and comments you'd like to receive.

For the next job you get outside of Smartcat

If you haven't yet landed any job opportunities in Smartcat, suggest that the next client who offers you a job try Smartcat to assign it to you. They need to:

1. Sign up for Smartcat

2. Create a project using the documents they need you to translate

3. Assign the task to you

4. Leave a review

If you've already worked with that customer, they will probably write you a good review. And if the customer ends up happy with their experience working with you via Smartcat, it becomes easier for you to take on their future projects.

Along with a payment made via Smartcat

Have any non-Smartcat clients who owe you money? Suggest they pay via Smartcat and also give you a review.

https://help.smartcat.com/1539544-requesting-and-receiving-payments-through-smartcat/

In this case, the job doesn't even need to be completed using the CAT editor — it might be a small editing task that didn't take any tools to get done. Once you receive the payment, ask your customer to rate the quality of your services and the interaction they had with you, and to summarize their experience with you. Once you have the feedback, send it to support@smartcat.ai with "Customer review" in the subject line, and provide the payment date and the project name in the email body so the Smartcat team can add the review to your profile.

After the client submits their review through one of these methods, it appears on your Smartcat profile.

FAQs

What if I disagree with the client's feedback?

1. Using the chat function, give the client a detailed and substantiated explanation of why you think their feedback is unfair. If the client agrees to remove the review, send an email with a screenshot of their consent to support@smartcat.ai

2. If the client refuses to withdraw the review or fails to respond, let the Smartcat team know by emailing the same address. The team will assess your situation and come up with relevant solutions

What if the client still hasn't provided feedback on a project I've completed recently?

1. Try contacting the client via chat and ask them for feedback. When they reply, send a screenshot of their response to support@smartcat.ai

2. Another way the client can leave a review about your work is by emailing support@smartcat.ai — the team will add it to your profile

The email must include:

• The email address of the manager who wrote the review

• The company's name

• The language pair

• The subject matter

• The review itself