How to update your email address or password

Overview

You can update your email address and password directly from your Smartcat account settings. Both changes take effect immediately after saving.

When to use it

• You want to change the email address associated with your Smartcat account

• You want to update your password

• You have forgotten your current password and need to reset it

How to use it

Update your email address

1. Go to Workspace Settings

2. Open the dropdown menu in the top left corner

3. Select Email & password

4. Hover over the Email field. An Edit button appears in the top right corner of the field

5. Click Edit and enter your current password and new email address

6. Save your changes

Smartcat sends you a confirmation email to the new address. Open the email and confirm the address. Your email address is updated. Use the new address to log in going forward.

Update your password

1. Go to Workspace Settings

2. Open the dropdown menu in the top left corner under your name

3. Select Email and password

4. Click Change your password

5. Click Edit and enter your new password

6. Save your changes

Your password is updated. Test logging in with your new credentials to confirm the change.

Requirements and limitations

• The new email address must not be registered to an existing Smartcat account

• You must know your current password to update your password or email. If you have forgotten it, use the Forgot password option on the login page

FAQs

I entered a new email address but the update didn't go through. What happened?

The new email address may already be associated with an existing Smartcat account. Use a different email address.

I forgot my current password and can't access the Email and password settings. What should I do?

Go to the Smartcat login page and click Forgot password to reset it by email.

Do I need to verify my new email address?

Yes, a confirmation email will be sent to you when you change your email address.