How to update your email address or password

Overview

You can update your email address and password directly from your Smartcat account settings. Both changes take effect immediately after saving.

Follow this link to view your access settings in your Smartcat account.

When to use it

• You want to change the email address associated with your Smartcat account

• You want to update your password

• You have forgotten your current password and need to reset it

How to use it

Update your email address

1. Go to Workspace Settings

2. Open the dropdown menu in the top left corner

3. Select Email & password

4. Hover over the Email field. An Edit button appears in the top right corner of the field

5. Click Edit and enter your current password and new email address

6. Save your changes

Smartcat sends you a confirmation email to the new address. Open the email and confirm the address. Your email address is updated. Use the new address to log in going forward.

Update your password

1. Go to Workspace Settings

2. Open the dropdown menu in the top left corner under your name

3. Select Email and password

4. Click Change your password

5. Click Edit and enter your new password

6. Save your changes

Your password is updated. Test logging in with your new credentials to confirm the change.

Requirements and limitations

• The new email address must not be registered to an existing Smartcat account

• You must know your current password to update your password or email. If you have forgotten it, use the Forgot password option on the login page

FAQs

I entered a new email address but the update didn't go through. What happened?

The new email address may already be associated with an existing Smartcat account. Use a different email address.

I forgot my current password and can't access the Email and password settings. What should I do?

Go to the Smartcat login page and click Forgot password to reset it by email.

Do I need to verify my new email address?

Yes, a confirmation email will be sent to you when you change your email address.

What happens to my old email address when I associate my account with a new address?

Smartcat releases the old email address, which becomes available to use on a different account in the future.

What if the email address I want to change to is associated with another of my user accounts?

The email address must not be linked with any account in Smartcat in order for you to add it to an account. If you created a profile by mistake with your email address, reach out to Smartcat support to delete the account so your email address is available.

Do I lose access to my projects or tasks if I change the email address associated with my account?

No, all access and permissions remain the same.

Can I merge two Smartcat accounts registered under different email addresses?

No — Smartcat doesn’t support merging two accounts. Each account keeps its own profile, client connections, jobs, and payment history under the email address it was registered with, and none of that can be moved to another account. This includes pending offers: if a client sent work to the account you don’t use, that offer has to be handled from that account directly, or the client needs to re-send it to your preferred address.

There are two practical ways to make this easier, depending on what you’re trying to do:

• If you want to keep using both accounts: switch between them cleanly by signing out of the one you’re currently using before signing in to the other, or open the second account in a private/incognito window or a separate browser profile. That keeps the two sign-ins from interfering with each other.

• If you’d rather consolidate onto a single account: choose the account you want to keep, and ask the clients who currently send you work at the other address to start inviting you using the email of the account you’re keeping going forward.

A related option is changing the login email on one of your accounts — but an email address that’s already registered to another Smartcat account can’t be reused. If you want to free up an email that’s stuck on the account you no longer need, delete that duplicate account first (contact Support if you need help with this), and the email becomes available to set on the account you’re keeping.