Why Smartcat is safe to use

Overview

At Smartcat, we know that linguistic resources are the core asset for translation businesses. This is why Smartcat uses advanced technologies and practices to keep your data secure and prevent unauthorized access to your account. Smartcat does not display, transfer, or share your data with anyone.

Secure cloud storage

By keeping your data in the cloud, you can be sure of its safety. Intruders cannot access it if your computer is stolen or exposed to a virus. Even if your computer breaks, all of your data stays safe and available to you.

Your data is exclusively yours

Smartcat guards against any improper handling of user data and guarantees complete confidentiality. Your data is secure in your account and belongs fully and only to you.

You control access to your data

All accounts in Smartcat are isolated, so users of one account cannot access the information in another. This means all linguistic resources are available only to you and the users that you authorize.

Your data is hosted in top-level data centers

The data centers that store your data have the strictest level of security (Tier IV) and are located in geographically diverse locations, ensuring much higher protection than your own office servers. The data centers are SOC-1, SOC-2, and SOC-3 compliant, and staffed and monitored 24/7.

Your payments are protected

Smartcat does not store your payment data. All payments are executed by payment partners, each holding a certified status with Visa's Global Compliant Provider and Mastercard's SDP.

Translator information is not visible to external users

Smartcat reserves the translators' right to register on the platform as freelancers with a public profile and to use such accounts for personal purposes.

📌 The sections below provide more technical detail for tech-savvy users.

Your data is encrypted

Smartcat uses an HTTPS/TLS protocol to protect data in transit between your computer and its servers, and a 256-bit Advanced Encryption Standard (AES) to protect data at rest. For transmitting payment data, Smartcat uses a TLS 1.2 protocol and RSA algorithm with a 2048-bit key.

Database backup

Your data is continuously backed up at the database level and replicated in real time to a Smartcat backup data center. This guarantees recovery from a complete site failure in the main data center. All infrastructure can be set up automatically in minutes, if needed.

Centralized user access

You can instantly limit access to your account using centralized user access control.

Flexible assignment of access rights

You can authorize access at different levels, down to a single document or linguistic resource.

Internal security policy

Smartcat employees are prohibited from unauthorized access to client data. Smartcat offers both private cloud-based and standalone enterprise solutions for corporate customers with specific data security policies.

FAQs

How does Smartcat protect my data if my computer is lost or compromised?

Your data is kept in secure cloud storage rather than only on your local machine, so it stays safe and available even if your computer is stolen, breaks, or is exposed to a virus.

What compliance certifications do Smartcat's data centers hold?

The data centers are SOC-1, SOC-2, and SOC-3 compliant, rated Tier IV (the strictest security level), staffed and monitored 24/7, and located in geographically diverse locations.

How is my data encrypted?

Data in transit between your computer and Smartcat's servers is protected with HTTPS/TLS, and data at rest uses 256-bit AES encryption. Payment data specifically is transmitted using TLS 1.2 with a 2048-bit RSA key.

Can other Smartcat accounts see my linguistic resources?

No — all accounts in Smartcat are isolated, so users of one account cannot access another account's information; your linguistic resources are visible only to you and the users you explicitly authorize, down to individual documents or assets.

What happens to my data if there's an outage at Smartcat's main data center?

Your data is continuously backed up at the database level and replicated in real time to a separate backup data center, allowing recovery from a complete site failure, and infrastructure can be restored automatically within minutes if needed.