What to do if you don't receive a confirmation email for a demo or trial

Overview

After you book a demo or start a free trial with Smartcat, you should receive a confirmation or verification email shortly afterward — a meeting confirmation for a demo, or a verification code for a trial sign-up. If this email doesn't arrive, there are a few things to check before contacting support.

How it works

1. Check your spam, junk, or promotions folder — confirmation and verification emails are sometimes filtered there by mistake.

2. Confirm you used the correct email address when booking the demo or starting the trial.

3. Wait a few minutes, then try again — for a trial sign-up, request a new verification code; for a demo booking, resubmit the booking form.

4. Try a different browser, or clear your browser cache, and repeat the booking or sign-up.

5. If the email still hasn't arrived, contact Smartcat Support at support@smartcat.ai.

If you still haven't received your confirmation after the steps above, Smartcat Support can look into it directly. To get a faster response, include the following in your email:

• The email address you used for the booking or sign-up

• The scheduled date and time of the demo (if applicable), and when you made the booking

• A note confirming you checked your spam/junk folder and found nothing

FAQs

I booked a demo and never received a confirmation — what happened?

This usually means the confirmation email was filtered as spam, or the booking didn't fully go through. Check your spam folder first, then contact Support with your booking details so they can confirm whether the meeting was scheduled.

My trial sign-up says it emailed a verification code, but I never got it.

This is almost always a delivery delay or a spam filter. Wait a few minutes and request a new code. If it still doesn't arrive, contact Support.

Can I verify whether my demo booking actually went through?

Support can check this for you — include the email address and the scheduled date/time when you contact them.