Get a copy of your subscription invoice

Overview

Not all subscription invoices are not currently available to download directly from your Smartcat account. Starter and Basic subscription billing is managed through Stripe's backend systems and is not exposed to end users in the Smartcat interface, while Rise, Unite, and Enterprise may be available through Stripe and Smartcat. If you can’t find your subscription invoice in your workplace, contact your Smartcat representative to get a copy of your subscription invoice or view your payment schedule.

Invoices for one-off purchases (such as Smartwords top-ups) are available directly in your workspace.

How it works

Subscription billing architecture

Smartcat uses two separate billing systems:

Supplier payments: Payments to freelancers for completed work, with full visibility in Payments → Invoices

Subscription payments: Enterprise, Rise, and Unite subscription fees, which may available in-platform, while Starter and Basic account invoices are not available.

Enterprise subscription payments are processed through Stripe. The system handles:

• Checkout sessions for initial subscription purchases

• Recurring payment processing via webhooks

• Payment success/failure notifications

However, there is no customer-facing portal to view subscription billing details such as:

• When your next payment is due

• The amount of upcoming payments

• Payment history for your subscription

What you can view in your account

The Payments section in Smartcat provides visibility into:

• Jobs tab: Supplier payment jobs and their status

• Invoices tab: Invoices for supplier payments and services purchases

• Services Invoices: One-off purchases like Smartwords top-ups

Subscription billing information is not included in these views.

When to use it

• You need a copy of your subscription invoice for accounting or expense purposes

• You want to view your subscription payment schedule or upcoming payments

• You want to find an invoice for a one-off Smartwords or services purchase

How to use it

Request subscription billing information

Since subscription billing details are not available in your Smartcat account, contact your Smartcat representative:

Option 1: Contact your Account Manager or Customer Success representative

• Reach out to your dedicated Smartcat contact. They can provide invoice copies and payment schedule information

Option 2: Contact the billing team directly

1. Send an email to ar@smartcat.ai

2. Include your account email address and the invoice period or date you need

The billing team sends your invoice by return email, typically within 1-2 business days.

Option 3: Contact Smartcat Support

Send an email to support@smartcat.com with your account email address and the invoice period or date you need

Find a services invoice in your account

Services invoices (for Smartwords top-ups and other one-off purchases) are available directly in your workspace:

1. Go to Payments in the sidebar

2. Select Invoices

3. Open the Services Invoices tab

Your services invoice history is available to view and download.

FAQs

Can I view my upcoming subscription payments or payment schedule?

No, subscription payment schedules are not currently visible in your Smartcat account. To get information about upcoming payments, contact your Account Manager or Customer Success representative.

I bought Smartwords but can't find the invoice. Where should I look?

Go to Payments → Invoices → Services Invoices in your workspace. Smartwords purchases are classified as services invoices, not subscription invoices, and are available for self-service download.

Can I get an invoice or receipt for a Productivity Services purchase (OCR / MT pages)?

There's no self-service way to download an invoice for a Productivity Services (OCR or MT pages) purchase directly in Smartcat — these invoices are provided by our Support/Finance team on request. To get one, contact Smartcat Support and provide the billing name and legal address (and tax/VAT ID, if applicable) the invoice should be made out to, plus details of the purchase (approximate date, amount paid, and whether it was the OCR or MT package, or both). Once we have that information, we generate the invoice and email it to you. This applies regardless of payment method (PayPal, card, etc.).

How do I obtain a receipt or proof of payment for an already-paid Marketplace invoice, for expense reporting?

When a Marketplace invoice is paid, Smartcat automatically emails a payment confirmation to whoever made the payment — it's worth searching your inbox for the invoice number or for "SMARTCAT PLATFORM INC receipt." The invoices themselves can also be downloaded at any time from the Payments section of your workspace: regular linguist invoices are listed under Invoices, while advance/prepayment invoices — which many customers miss because they're easy to overlook — are listed separately under Service Invoices (these start with "PSIVC-" rather than "IVC-"). If the total on your bank or card statement doesn't match a Smartcat invoice, two common causes are: invoices are issued in USD, so your statement may show the amount already converted to your local currency by your bank; and paying by card adds a 3% fast-processing fee that is usually charged alongside the invoice rather than shown as a line on it. If your accounting team needs a document in a different format showing the full charged amount, Smartcat support may prepare one on request.

Can I make a payment to Smartcat from Russia?

Yes, payment from Russia is possible: it runs through a contract with Smartcat's Russian legal entity, via bank wire transfer in RUB from a company account. The paying entity needs to be a registered legal entity or an individual entrepreneur, with the transfer made from that business account. Cards issued by Russian banks cannot be used for payment — a card payment requires a card issued outside Russia. For the exact invoicing/banking details for your account, contact your Smartcat representative or Support, since we can't quote specific entity names or bank details without creating an issue for your particular contract.

What is the difference between a Proforma and definitive (final) invoice?