How Smartcat secures your stored payment data

Overview

When you enter your credit card information in Smartcat, the data is not actually sent to Smartcat. It goes directly to the servers of Smartcat's payment service partners.

All payment partners are PCI DSS certified. This certification means that a company's security systems have passed specific individual tests. PCI DSS-certified companies maintain organizational and technical security policies: data is stored in encrypted form, data access is limited, and registration logs are kept safely.

Data encryption

Your password and personal data are not available to third parties. Access to Smartcat is carried out over a secure connection encrypted with HTTPS/TLS protocols. Your data is transmitted to Smartcat's servers over a 256-bit encrypted SSL connection. Smartcat uses TLS 1.2 encryption to protect payment data at the transport level, and 2048-bit RSA keys at the application level.

How do I protect my account?

• Never share your bank card details, such as a PIN, CVV, or CVV2, with anyone

• Never give your Smartcat account password to anyone, and consider changing it regularly

• Make sure you receive email notifications about money transfers to your Smartcat account, as well as payouts via your preferred method

• Enable SMS alerts for transactions and other activities on your bank account

How do I get my earnings if I'm hesitant to share payment info?

Issue a separate physical or virtual bank card and use it solely for receiving payments from Smartcat. Many banks offer virtual cards, which you can use for online payments just like an ordinary plastic card.

FAQs

I have received a request for personal information from the support team. Why am I required to do this if I have provided my details?

Any bank or payment provider is responsible for ensuring that its customers act within the law and do not use financial institutions for illegal activities such as fraud, money laundering, or tax evasion. To accomplish this, any regulated financial institution conducts routine checks by requesting additional information on selected payments. Additional information may include clarification of the recipient's full name, address, date of birth, citizenship, proof of residence, and similar details.

If you receive a notification from the support team that a confirmation of your identity or other additional information is required, this means your payment is currently being verified by the payment system. These are standard, regular compliance checks. Provide the necessary information, and Smartcat will do its best to ensure that you receive your payment as soon as possible.

📌 Requests from Smartcat are only sent from an email address in the @smartcat.ai or @smartcat.com domain. Do not share your details in response to a request from an undefined email address.