Understanding payment terms: when suppliers are paid

Overview

Smartcat processes payments to suppliers based on completed and approved work.

When to use it

• You are an enterprise client and want to understand when suppliers receive payment for completed work

• You are a supplier and want to understand when you are paid after completing a project

• You want to check the status of a pending payment

• You want to understand how the payment approval workflow operates

How it works

Payment approval workflow

Smartcat uses a configurable approval system that determines when supplier payments are triggered. The system supports three approval states:

Payment approval

When a document is fully translated and reviewed and the client has marked the translation as complete, Smartcat creates the payment for the work. If the document is in Manager Review, the system automatically moves it to Completed after 7 days.

How to use it

For enterprise clients:

To review outstanding jobs:

1. Go to Payments

2. Select Supplier payments

3. Click Jobs to see outstanding jobs

You can see when supplier payments are due and track the status of outstanding amounts.

To review invoices:

1. Go to Payments

2. Select Supplier Payments

3. Click Invoices

You can check how often invoices are created under Invoicing Settings.

For suppliers: check your payout status

Supplier payouts are automatic once work is approved. Smartcat sends payment when:

1. You have a payout method set up in My Payouts

2. Your balance reaches your configured minimum payout threshold

To check your status:

1. Go to My Payouts

2. Open the Job statuses tab

A record of all past and pending payouts is shown, including dates and amounts.

Requirements and limitations

• Suppliers must have a payout method configured and a minimum threshold set for automatic payouts to trigger

• Funds arrive within 5 business days of the payout invoice being generated

FAQs

As a supplier, how long after completing work do I receive payment?

Once approved, payouts are sent automatically when your balance reaches your minimum threshold. After a payout invoice is generated, funds arrive within 5 business days. See Understanding automatic payouts: when and how you receive funds for full details.

What happens if a client doesn't review completed work?

If a client doesn’t review completed work within 15 days, the system automatically verifies the work and triggers supplier payment. Additionally, if work progresses to the next project stage, the previous stage is automatically verified.