Resolve errors in payment amounts for completed tasks

Overview

If you have a task waiting to be paid in the payments section but you know the amount is incorrect, the right fix depends on your situation. This article covers how to increase the payable amount, reduce or remove it, and what to do if you find the error after paying.

Increase the amount to be paid

To pay the supplier more, add another job equal to the difference:

1. Go to Payments → Supplier payments → Jobs

2. Click Add supplier job, then Add Job. First make sure the supplier is added to your team so they appear in the list of possible recipients

3. Fill in the required fields with a description

The additional job appears alongside the original and covers the shortfall.

Reduce or remove the amount payable

What you do depends on how you found the supplier.

If you hired the supplier through the Marketplace

1. Discuss the reduction with the supplier in the chat. Ask them to explicitly write that they agree to the change in the amount to be paid, or that the project will not be paid at all

2. Send a request to the support team to change the amount to be paid, and specify the reasons for changing the cost or deleting the job. Give a complete description of the task: the name of the person performing it, the name of the project, and the current cost

3. Wait for the response from support with instructions on how to proceed

⚠️ Contact support as soon as possible if you have already paid for the project. Suppliers are usually paid within 1-3 days of payment being received on the invoice.

Support reviews your request and adjusts or removes the amount on your behalf.

If the supplier does not agree with the change in cost, send a request to the support team detailing the reasons for the reduction. Attach screenshots and other documents that justify the decision.

If the supplier is your own external supplier

When you brought the supplier in yourself rather than finding them through Smartcat, the steps vary by scenario.

Scenario 1: the supplier completed work on the platform

1. Click the ellipsis next to the project and mark the task as paid

   

2. The task no longer appears in your payments

3. The task status in the supplier's account changes to Marked as paid outside of Smartcat

After that:

• If you actually paid for the task outside the platform, no further action is required

• If you want to pay for the task through the platform at a different price, create a new task with the correct price

To add a single task:

1. Go to Payments → Supplier payments → Jobs

2. Click Add supplier job, then Add Job. First make sure the supplier is added to your team so they appear in the list of possible recipients

3. Fill in the required fields with a description

The new job replaces the incorrect one at the correct price.

Scenario 2: the supplier worked outside the platform and you created the job manually

1. Click the ellipsis next to the job and delete the job

   

2. The task is deleted from your payments

After that:

• If you paid for the task outside the platform, no further action is required

• If you want to pay for the task through the platform at a different price, create a new task with the correct price

📌 You can delete a task only if it is not included in an invoice. If the task is already in an invoice, disband the invoice and reassemble it without this task.

You found the error after paying for the task

If you discover the incorrect amount after payment, contact support right away. Send a request to the support team with the supplier name, project name, and the amount involved, because suppliers are usually paid within 1-3 days of payment being received on the invoice.