Why is the Invite button grayed out?

Overview

If the Invite button is grayed out or unavailable when assigning a supplier to a task, this is almost always caused by one of two things.

When to use it

• The Invite button is grayed out and you cannot assign a supplier to a task

• You have uploaded a file but supplier invitation is still unavailable

• You are working with a file type that requires manual volume input

How to use it

Cause 1: The file is still being processed

After uploading a document, Smartcat needs time to parse the file and extract the translatable content. While processing is underway, supplier invitation is temporarily unavailable and the Invite button appears inactive.

Resolve it:

Wait until file processing is fully complete, then try again. The Invite button becomes active automatically once the file is ready.

Result: The Invite button is active and supplier assignment can proceed.

Cause 2: Task volume has not been added

For file types that cannot be automatically parsed, or if you select Do not parse when uploading a file, Smartcat cannot calculate the task volume. Supplier invitation remains disabled until a volume is entered manually. This also occurs if you select Do not parse when uploading a file

Resolve it:

1. Open the project

2. Go to the Tasks page

3. Look for an alert requesting volume input

4. Enter the required number of words or pages

5. Click Save

The Invite button becomes active and supplier assignment can proceed.

FAQs

I waited for processing to complete but the Invite button is still grayed out. What should I do?

Check the Tasks page for a volume input alert. If no alert is shown and the button remains unavailable, contact support@smartcat.ai with the project name, a screenshot of the Tasks page, and a description of what you are seeing.