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    • Mark a project as complete

    Learn how to mark a project as complete, and what to do if it's stuck at 100%

    Overview

    To mark a project as complete in Smartcat all files must be completed. If your project shows 100% progress but remains In Progress, this article explains why and how to resolve it.

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    When to use it

    • You want to mark a project as complete after all translation work is done

    • A file shows 100% progress but is still marked as In Progress

    • You are unable to complete a project and want to understand why

    • A supplier reports their task is complete but the project status has not updated

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    How to use it

    Confirm all files are completed

    All files in the project must have the status Completed.

    If a file shows 100% progress but is still marked In Progress, this is typically caused by one of the following:

    Cause A: Segments containing only numbers

    Segments that contain only numeric values (for example, "6.5" or "2024") are not included in the document progress calculation. A document can show 100% progress even if some numeric-only segments remain unconfirmed. This is expected behavior.

    Resolve it:

    1. Open the document in the CAT editor

    2. Review any remaining unconfirmed segments. You can use a segment status filter to identify the segments

    3. Confirm numeric-only segments manually if needed

    Cause B: The supplier has not clicked Done

    If a task was assigned to a supplier, the task status remains In Progress until the supplier clicks the Done button, even if all segments are confirmed. After the supplier clicks Done, the document status changes to Manager review. If the manager doesn't change the status to Completed, the system automatically changes the status to Completed after 7 days. This allows suppliers to make final edits before officially delivering.

    Resolve it:

    • Contact the assigned supplier and ask them to click Done if their work is complete

    • If no action is taken, Smartcat automatically completes the task after thirty minutes of inactivity

    Cause C: Segments still need confirmation

    Some segments may still be awaiting confirmation or pending work from suppliers.

    Resolve it:

    1. Open the file in the CAT editor

    2. Confirm that all segments are confirmed

    3. Click Done

    Result: The file status updates to Completed.

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    FAQs

    I can't click Done on a file. What might be causing this?

    This can happen if there is a special agreement with a supplier, or if there is a blocked status on the project. Contact support@smartcat.ai with the project name.

    I completed the project but payments are still showing as pending. What should I do?

    Check the payment status for each supplier in the project. If payments appear stuck, contact support@smartcat.ai.

    I need the project marked complete urgently but can't reach the supplier. What should I do?

    If the project is in the Manager review state, the you can change it to “In progress." You can also do this if all segments are confirmed and the status is In progress, but they consider if the assigned supplier hasn’t finish their work yet.