Find a project you have accepted as a supplier
Overview
After accepting a project invitation, you can find and access your assigned project in several ways.
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When to use it
You accepted a project invitation but cannot find the project in your account
You want to access a project using the invitation email
You want to search for a specific project in your task list
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How to use it
Option 1: Use the invitation email
When you receive a project invitation, Smartcat sends an email notification containing the project name, document name, client name, word count, and language pair.
Open the invitation email
Click Go to task
Result: You are taken directly to the project.
Option 2: Use the in-platform chat
Every project invitation is also sent as a message in Smartcat Chat, labelled with the client's name. Both the invitation message and your acceptance confirmation contain a link to the project.
Open Direct messages in the left sidebar
Find the conversation with your client
Click the project link in the message
The project opens directly.
Option 3: Search in My Tasks
Go to My Tasks in the sidebar
Click the filter icon (funnel icon) in the top right corner
Select Project from the filter options
Enter the project name in the filter field
The matching project appears in the task list.
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FAQs
I accepted the invitation but can't find the project anywhere. What should I do?
Check that you are logged into the correct Smartcat account, the one that received the invitation, and that you are currently on the correct server. If the issue persists, contact support@smartcat.ai.
How long does it take for the card to be removed?
No. Completed work is preserved and the supplier is compensated for it. They will need to accept the new invitation to continue working.
The invitation email link isn't working. What should I try?
If you see the "Access denied due to insufficient rights", then check https://help.smartcat.com/insufficient-rights-error/. Otherwise, try accessing the project through My Tasks (Option 3 above), or through Smartcat Chat (Option 2). If you still cannot access the project, contact support@smartcat.ai with the project name and your account email.
FAQs
I accepted the invitation but can't find the project anywhere. What should I do?
Check that you are logged into the correct Smartcat account, the one that received the invitation, and that you are currently on the correct server. If the issue persists, contact support@smartcat.ai.
The invitation email link isn't working. What should I try?
If you see the "Access denied due to insufficient rights", then check the Troubleshooting: access denied or insufficient rights error article. Otherwise, try accessing the project through My Tasks (Option 3 above), or through Smartcat Chat (Option 2). If you still cannot access the project, contact support@smartcat.ai with the project name and your account email.