Bank card in USD or EUR, UAH

A: We recommend following these steps:

• Make sure that your card details are entered correctly, and that the card is active and has not expired.

• If the card details are correct and the card is active, contact the bank that issued the card to find out the reasons for the payment rejection

• Make sure your card is a debit or credit card, prepaid cards are not accepted.

A: We recommend following these steps: 

Please make sure that you have linked the same card that you expect to receive funds to.

Check your card statement. You may not have received a credit notification, but the money was received on your card.

Contact our support team. Along with the request, we recommend that you send your card statement, which should clearly show your name and the last 4 digits of your card, and the date of the statement request should be from the date the payment was sent to the current date.

Follow the advice of the support team.

If, according to Smartcat, the payment was successful, then we will provide you with ARN and RNN codes as proof of payment. RRN (Reference Retrieval Number)/ARN (Acquirer's Reference Number) are unique identifiers assigned by the servicing bank when the payment is initiated.

You need to contact the claims department of your bank with a written application with ARN and RNN, indicating that this amount was sent directly to the card via Visa Direct\Mastercard Moneysend.

If the bank does not find the transaction, please ask for an official letter of confirmation from the issuing bank that the payment using the details provided could not be found.

A: There may be several reasons:

• Your payment deadline has not come up. We usually send funds within 5 days after they are credited to your Smartcat account balance.

• Your balance has not reached the minimum payout amount after which Smartcat can send you a payment. For more information please refer to this article.

A: To see if this method is available to you, check your options when adding a payout method in the My Payouts section. If it is listed for the country or region you selected, you will be able to link your bank card as a payout method.