PayPal

As a Smartcat subcontractor, you can receive payment for your work with Smartcat via PayPal. In this article, we demystify some of the doubts that you may have over how Smartcat payments via PayPal work.

PayPal-processed payments are done in US dollar (USD). If your Smartcat balance currency is different from USD, the funds will be converted to USD at the Smartcat exchange rate on the day of the payment.

If you have a verified PayPal account in the United States, a flat fee of USD 0.25 applies.

If you have a Paypal account that is not based in the United States, a 2% commission rate of the total transaction amount will be charged. However, the maximum possible commission that PayPal can charge is USD 20 (twenty US dollars).

You can view a list of companies that reimburse your commission in the My Payouts section (click on the Learn more button on your payout method).

Smartcat enables you to set a minimum payout amount. By doing so, you can minimize the commission fee that PayPal charges. Learn more by reading minimum payout amount.

To receive payment, simply select your PayPal account currency and log in to your PayPal account.

You can only receive payments to an activated and verified PayPal account. Read more about how to verify your PayPal account in how to verify your PayPal account.

Payouts are processed up to 3 business days on the Smartcat side and up to 1 business day on the PayPal side. There's no need to fill out a lot of details – simply specify your PayPal account.

Here are some of the most common queries concerning payments through PayPal and their answers.

Why was my PayPal payment rejected?

If this happens, we recommend the following course of action:

• Make sure that your PayPal account is active and verified.

• Check that there are no restrictions when receiving money in your PayPal account. You can do so by contacting  

I can't locate my Smartcat payment on my PayPal account

In this scenario, please check your PayPal account statement for transactions from Smartcat with the reference format of:

Payment ID: PO-XXXXXX-XXXXX* for translation and related services.

*Your payment ID that corresponds to a specific payment that was sent (Details in the section My payouts -> Payout history)

What payment details should be used for billing?

If you receive funds by PayPal in USD, you must provide the following Smartcat details in your PayPal account:

1. Company name: Smartcat Platform Inc.

2. Company address: 2810 N Church St PMB 50985, Wilmington, Delaware, 19802-4447, USA

3. EIN: 811551044

Which countries is PayPal payment available in?

To see if this method is available to you, check your options when adding a payout method in the My Payouts section.

If PayPal listed for your country or region of fiscal residence, you can connect your existing PayPal account as a withdrawal method.

When trying to choose PayPal as a preferred payout method I get the following error: Please make sure you use the same email address for Smartcat and PayPal. How can I solve this?

Smartcat asks you to link your registered PayPal account to your registered Smartcat email address. This is to guarantee that your transactions are secure.

If your Smartcat email address doesn’t match your PayPal email address, you may choose between the following options:

• Change your Smartcat email address to match your PayPal email address. Go to My settings → email & password

• Add your current Smartcat email address as a secondary email address to your PayPal account. This will allow you to keep your primary PayPal email address and use your secondary email address in your Smartcat account.

What countries are PayPal payments available for?

Countries where PayPal works, but its options are limited – funds from the PayPal account can only be withdrawn to a US bank or used for online purchases