PayPal

Learn how to receive payments via PayPal in Smartcat, covering currency conversions, commissions, minimum payout amounts, account setup, and troubleshooting tips.

Learn how to receive your Smartcat payments via PayPal

As a Smartcat subcontractor, you can receive payment for your work with Smartcat via PayPal. In this article, we demystify some of the doubts that you may have over how Smartcat payments via PayPal work.

Overview of payments with Paypal

PayPal-processed payments are done in US dollar (USD). If your Smartcat balance currency is different from USD, the funds will be converted to USD at the Smartcat exchange rate on the day of the payment.

Understanding PayPal commissions

If you have a verified PayPal account in the United States, a flat fee of USD 0.25 applies.

If you have a Paypal account that is not based in the United States, a 2% commission rate of the total transaction amount will be charged. However, the maximum possible commission that PayPal can charge is USD 20 (twenty US dollars).

You can view a list of companies that reimburse your commission in the My Payouts section (click on the Learn more button on your payout method).

Smartcat enables you to set a minimum payout amount. By doing so, you can minimize the commission fee that PayPal charges. Learn more by reading minimum payout amount.

Smartcat configurations to receive payments via PayPal

To receive payment, simply select your PayPal account currency and log in to your PayPal account.

You can only receive payments to an activated and verified PayPal account. Read more about how to verify your PayPal account in how to verify your PayPal account.

Payouts are processed up to 3 business days on the Smartcat side and up to 1 business day on the PayPal side. There's no need to fill out a lot of details – simply specify your PayPal account.

Frequently Asked Questions – Receiving payment via PayPal

Here are some of the most common queries concerning payments through PayPal and their answers.

Why was my PayPal payment rejected?

If this happens, we recommend the following course of action:

  • Make sure that your PayPal account is active and verified.

  • Check that there are no restrictions when receiving money in your PayPal account. You can do so by contacting  

I can't locate my Smartcat payment on my PayPal account

In this scenario, please check your PayPal account statement for transactions from Smartcat with the reference format of:

Payment ID: PO-XXXXXX-XXXXX* for translation and related services.

*Your payment ID that corresponds to a specific payment that was sent (Details in the section My payouts -> Payout history)

What payment details should be used for billing?

If you receive funds by PayPal in USD, you must provide the following Smartcat details in your PayPal account:

1. Company name: Smartcat Platform Inc.

2. Company address: 2810 N Church St PMB 50985, Wilmington, Delaware, 19802-4447, USA

3. EIN: 811551044

Which countries is PayPal payment available in?

To see if this method is available to you, check your options when adding a payout method in the My Payouts section.

If PayPal listed for your country or region of fiscal residence, you can connect your existing PayPal account as a withdrawal method.

When trying to choose PayPal as a preferred payout method I get the following error: Please make sure you use the same email address for Smartcat and PayPal. How can I solve this?

Smartcat asks you to link your registered PayPal account to your registered Smartcat email address. This is to guarantee that your transactions are secure.

If your Smartcat email address doesn’t match your PayPal email address, you may choose between the following options:

  • Change your Smartcat email address to match your PayPal email address. Go to My settings → email & password

  • Add your current Smartcat email address as a secondary email address to your PayPal account. This will allow you to keep your primary PayPal email address and use your secondary email address in your Smartcat account.

What countries are PayPal payments available for?

Antigua and Barbuda

Denmark

Indonesia

Mexico

Senegal

Australia

Algeria

India

Malta

Singapore

Austria

Ecuador

Ireland

Mozambique

San Marino

Belgium

Egypt

Iceland

Martinique

Serbia

Bulgaria

Spain

Israel

Mauritius

Slovakia

Bahrain

Estonia

Italy

Malawi

Slovenia

Bahamas

Finland

Jamaica

Malaysia

Sweden

Bosnia and Herzegovina

Fiji

Jordan

New Caledonia

Seychelles

Belize

France

Japan

Netherlands

Turks and Caicos Islands

Brazil

United Kingdom of Great Britain and Northern Ireland

Kazakhstan

Norway

Thailand

Barbados

Georgia

Saint Kitts and Nevis

New Zealand

Trinidad and Tobago

Botswana

Gibraltar

Korea

Oman

Taiwan

Canada

Guadeloupe

Saint Lucia

Philippines

Uruguay

Switzerland

Greece

Liechtenstein

Palau

United States of America

Chile

Grenada

Lesotho

Poland

Viet Nam

China

French Guiana

Lithuania

Portugal

Wallis and Futuna

Cyprus

Hong Kong

Luxembourg

French Polynesia

South Africa

Czechia

Honduras

Latvia

Réunion

Germany

Croatia

Morocco

Romania

Dominica

Hungary

Moldova

Saudi Arabia

Countries where PayPal works, but its options are limited – funds from the PayPal account can only be withdrawn to a US bank or used for online purchases

Bermuda

Guatemala

Cayman Islands

Kenya

Colombia

Kuwait

Costa Rica

Monaco

Dominican Republic

Nicaragua

El Salvador

Panama

Faroe Islands

Peru

Greenland

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