Ensure your accounts security
When you enter your credit card information in Smartcat, the data is not actually sent to us but goes directly to servers of our payment service partners.
All our payment partners are PCI DSS certified. Such a certificate means that the company’s security systems have passed specific individual tests. PCI DSS-certified companies have organizational and technical security policies: data is stored in encrypted form, data access is limited, and registration logs are kept safely.
Data encryption
Your password and personal data are not available to third parties. Access to Smartcat is carried out over a secure connection encrypted over HTTPS/TLS protocols. Your data gets transmitted to our servers by a 256-bit encrypted SSL connection. We use TLS 1.2 encryption to protect payment data at the transport level while using 2048-bit RSA keys at the application level.
How do I protect my account?
Never share your bank card details, such as a PIN, CVV, or CVV2 with anyone.
Never give your Smartcat account password to anyone and consider changing it regularly.
Make sure that you receive email notifications about money transfers to your Smartcat account, as well as payouts via your preferred method.
Enable SMS alerts for transactions and other activities on your bank account.
I’m still hesitant about giving my payment info to Smartcat. How do I get my earnings?
Issue a separate physical or virtual bank card and use it solely for receiving payments from Smartcat. Many banks offer virtual cards, which can be used for online payments, just like an ordinary plastic card would.
FAQ
I have received a request for personal information from the support team. Why am I required to do this if I have provided my details?
Any bank or payment provider is responsible for ensuring that its customers act within the law and do not use financial institutions for illegal activities such as fraud, money laundering, or tax evasion. To accomplish it, any regulated financial institution conducts routine checks by requesting additional information on selected payments. Additional information may include clarification of the recipient's full name, address, date of birth, citizenship, proof of residence, etc.
If you receive a notification from our support team that a confirmation of your identity or other additional information is required, this means that your payment is currently being verified by our payment system. Please don’t worry, these are standard regular compliance checks. Provide us with the necessary information and we will do our best to ensure that you receive your payment as soon as possible.
Please note that requests from the platform can be only sent from an email address in the @smartcat.ai or @smartcat.com domain. Do not share your details upon request from an undefined email address.