Understanding your supplier payment page

The Smartcat supplier payment page gives you a complete view of your earnings, payout status, and payment history. The page is organized into five tabs that help you manage different aspects of your payments. This article explains what each tab shows and how to use it.

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• You want to check your current earnings or available balance

• You want to review past payments or check the status of a pending payout

• You want to track the payment status of individual jobs

• You want to send payment requests to clients

• You want to manage your tax documentation

• You want to understand how the payment page is structured

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1. Log in to your Smartcat account

2. Go to Payouts in the sidebar

Result: Your payment page opens, showing your current balance and five tabs for managing your payments.

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The My Payout page contains five tabs:

This tab lets you set up and manage how you want to receive payments.

What you can do:

• View your current account balance

• Add and configure payout methods (PayPal, bank transfers, wire transfers, and various regional payment systems)

• Set your minimum payout threshold

• Choose your preferred payment method from available options in your country

• Select Other available payout methods to change your current method

Minimum payout threshold

Payouts are sent automatically when your balance reaches or exceeds this amount. You can update the threshold at any time in your payout method settings.

See Payout methods for suppliers: setup, options, and timelines for full details.

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This tab lets you track the payment status of individual jobs and projects you have completed.

What you can see:

• A list of all your jobs with their current payment status

• The amount due for each job

• Expected payout dates

Payment status types:

• Invitation cancelled - The job invitation was canceled before work started

• Approved - Work completed but not subject to payment due to discount rules

• In progress - You accepted the work but the customer hasn't approved it yet

• Awaiting payment - Work approved by customer, payment is due

• Processing payment - Smartcat received payment from the client and added it to your balance

• Paid out to you - Funds have been transferred to your chosen payment method

• Marked as paid outside Smartcat - The customer marked this job as paid externally (outside the Smartcat platform)

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This tab shows a complete record of all your past payout transactions.

What you can see:

• Amount paid for each payout

• Commission fees deducted

• Transaction IDs

• Payout method used

• Payout dates

• Historical record of all money transfers to your accounts

Use this tab to reconcile your records or verify that payments were received.

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This tab lets you manage payment requests you send to clients.

What you can do:

• Create and send payment requests to clients

• Track the status of your payment requests

• Manage payment instructions and communications with clients

Use this tab when you need to request payment for work completed outside of standard job workflows.

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This tab helps you handle tax-related documentation required for payments.

What you can do:

• Access and manage tax forms (such as W-9 for US-based suppliers)

• Fill out required tax documentation directly in Smartcat

• Download completed tax forms as PDFs

Note: This tab only appears for users who are eligible for tax form requirements based on their location (US only) and payment history. If you don't see this tab, it means tax forms are not currently required for your account.

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My balance shows earnings but I haven't received a payment yet. Why?

Check that your balance has reached your minimum payout threshold and that a payout method is set up. See Understanding automatic payouts: when and how you receive funds for a full explanation.

How do I change my payout method?

Click Payouts in the sidebar and select a different method. See Payout methods for suppliers: setup, options, and timelines for step-by-step instructions.

I received less than my balance showed. Why?

Payout method fees, currency conversion, or intermediary bank fees may have reduced the amount. See Why did I receive less money than expected? for a full breakdown.

Why don't I see the Tax Forms tab?

The Tax Forms tab only appears for users who are eligible for tax form requirements. If you don't see it, tax documentation is not currently required for your account.

How do I know when I'll get paid for a specific job?

Go to the Job Statuses tab to see the current payment status of each job. Jobs marked as "Awaiting payment" or "Processing payment" will be included in your next payout once your balance reaches the minimum threshold.