Use supplier and client payments

Handling payments | Smartcat Help Center The following article outlines the payment sections in a Smartcat corporate account. It's worth noting that the overall payment process will vary depending on whether the translation work is done in Smartcat or by using another CAT tool. But in both cases, it is possible to pay freelancers using the automated process. The Payments Menu Payment options can be accessed through the Payments section in the Smartcat main menu. From there, the user will have access to several sections and tabs to complete the process. Supplier payments. Jobs The first tab is Jobs. Once a task assigned to a freelancer has been completed in Smartcat, the corresponding job will be created on this page. Tasks assigned to LSP vendors have not yet added to this list automatically, see below for information on how to add jobs. The information displayed will match the project data — the name of a freelancer, project name, and cost calculated by the system using the freelancer rates and discount mechanisms for different types of matches. In addition, this page will also display an invoice number if the job is in the process of being paid or has been paid already. The payment status will be shown there too. If a task has been completed outside Smartcat or performed in Smartcat by a vendor associated with the account, it is possible to create a job manually using the New Supplier Job option (point to above). This will bring up the following dialog box: If you want to add one supplier job manually, select the Add Job option. Choose a supplier from the drop-down list (it will be prepopulated with My Team and My Vendors members) and add the information that you want to appear in the Job page. Most fields are free-form, so you can add custom information. The cost is calculated automatically based on the unit count and the rate. Click Create when you are sure that the information put in is correct, and the task is added to the Jobs list. For example: Clicking on the three dots at the right of the job listing opens the menu to check the job details: On your payment schedule (weekly, monthly, etc.), you then need to select the jobs that you want to pay. You can select individual tasks or use the Select all option. Once the selection is complete, the Create Invoice & Pay button will become active: The following dialog box will appear when dealing with mixed currencies. You are then asked to choose in what currency you want to pay the invoice. We offer the choice of over 10 major currencies. Freelancers will receive money in their own currencies, the currencies in which their rates are set. You can also choose to pay in the freelancer currency: An invoice can contain as many tasks as you want — from one to hundreds! It will also contain payment instructions and details. Once your payment has been received, we will process the money to the freelancers. The invoice will then be added automatically to the Invoice tab (see the Invoice section below) Supplier payments. Import If most of your tasks are not completed using Smartcat or if you store your payment information in a TMS, we also offer the option to create Job by importing an Excel spreadsheet containing fields that we need to process the payments. The Import tab has all the information: We provide a preset template to help you fill in the fields required — you can download it, fill in the information and upload it back to us, and we will add the individual jobs to your account. An invoice with the jobs will be crated automatically. You can also upload files exported from a TMS as long as they contain the information we need. More information about the job import here. Supplier payments. Invoices Once you have created an invoice, it will appear in the Invoices tab along with other invoices awaiting payment or already paid: You can click on an invoice to see details about the jobs being paid: At this point, you have the possibility to pay any open invoice. Clicking on the Pay button will display the 2 options available: If you choose the Standard processing option (Via Invoice), you will be able to download a PDF file with the invoice details and payment information. If you choose the Express processing option (PayPal or bank card), you will be able to enter credit card information to pay the invoice instantly. Please note that a processing fee is added when using your credit card. Once the invoice has been paid, its status changes from Created to Paid. You can download the invoices at any time after payment has been made. Note: It is now possible to download a CSV file with all the information for the jobs included in the invoice using the Download jobs in CSV button on the right end of the invoice. Supplier payments. Payment details In this tab, you should enter legal information about your company. This will be used for Smartcat's accounting. You also have the option to specify a different legal entity to process your payouts (when you pay vendors) and a different entity to receive payments and make withdrawals from your balance (see below). Client payments Here you can find invoices for payments processed by your clients. Settings & balance. Payment settings On this tab, you can enter information about your company so that freelancers considering one of your jobs can learn more about you. This is also where you can specify your payment terms to the freelancers according to which they can expect to receive payments. You can specify how disputes are resolved as well. The payment time field is customizable by using the Edit option (circled in red above) that appears when you hover your mouse cursor over the area. On this page, you can also specify the discount mechanism that you want to use to pay your translators for different types of matches. You can customize a discount scheme for every task type. This will be used by Smartcat to calculate the project cost and the translator invoices. In the example above, translators are not paid for 100% and 101-102% matches as well as repetitions. And editors are paid 100% of their rates for all the matches. Important: Please review the Supplier net rate schemes set in your account to make sure that they match your pricing policy. The default setting in Smartcat might be very different from what you are currently using. All matches except for repetitions have to be paid at full rate if the stage is not used as the first in your stage workflow. It's important because almost all segments after the first stage will be full context matches (102%). Settings & balance. Balance Your Smartcat balance is where payments that you receive from your clients could be tracked. These payments could come from different origins: As the results of acting as a vendor for another Smartcat user. If the other user makes a payment using Smartcat's payment automation system, the amount will automatically be added to your balance. Requesting payment from your clients. Now Smartcat allows you to request payments from your clients and make use of our payment network. This could be convenient for clients located outside your country as they might find a cheaper payment method with Smartcat and even avoid currency exchange fees as well (you can have a balance in different currencies). By clicking in the Request Payment option, you can bring up the following dialog box: There you can enter all the details about the job that you have just completed and some information about your customer, and they will receive an email with instructions on how to make payments. Once payment has been received, the amount will be added to your balance. For payments on jobs received on the client portal. If you have set up a Smartcat client portal, jobs completed there will be paid using the Smartcat payment automation system. Your clients will have two convenient payment options - wire transfers and credit cards. No more need to produce invoices manually. By using the Top Up Balance option. You can top up your Smartcat balance yourself by using the Top Up Balance button. This will bring up the following dialog box: There you can choose an amount and the currency you want to add to your balance. This money can be used to pay your freelancers for upcoming jobs. You can use your balance for different purposes: You can withdraw the available balance by clicking on the Withdraw from the Balance option. The following dialog will appear: Choose the amount and the currency and click Withdraw from Balance. The money will be deposited in the account you specified using your preferred payout method. Note: Money that you have added yourself using the Top Up Balance option is not available for withdrawal using this method. You can also use this money to pay for vendors listed in the Jobs tabs. Instead of creating an invoice after you have selected the jobs to be paid, choose the Pay from Balance option. An invoice will be created after, but it will be marked as paid straight. If you want to pay an invoice that has already been formed, you should delete it, select the jobs, and hit the Pay from Balance button. Since you can have the balance in different currencies, this option can be very useful to limit foreign exchange fees and also limit your transaction costs.

Use client quotes

Utilizing client quotes | Smartcat Help Center Quotes, cost calculations, and billing overall are rather complicated tasks that often require loads of effort and time from the team. The good news is that Smartcat now allows generating quotes in projects and issuing invoices incorporating these quotes, so let's take a look at how it works. What should we begin with? The first thing to do is to add information about clients to Smartcat and set net rate schemes for them. This will facilitate the quote creation process since a net rate scheme clipped for a particular client is applied automatically for calculating statistics(the Statistics tab in the project) in a project where this client is set. Even better would be to add a few services and rates. Every project created in your corporate account has the Quote tab where you can calculate the cost of work for the client applying one of the snapshots statistics calculated in the project. Even if you have calculated the cost outside Smartcat, you can attach the file with calculations while forming a quote. Still, the better option is to utilize statistics calculations generated in Smartcat. Well, let's say we have already done all preliminary preparation like filling out the client's card and setting a project. Now it's time to start calculating the quote. In the first step, the system takes the client from the project and the contact person from the client card, so all that remains is to choose the currency and set the approval deadline (if necessary). After hitting the Insert button in the second step of forming a quote, the calculations from the Statistics tab of a project will be pulled into the form. The system takes the last calculated snapshot by default, but you can select previously formed if any. It is not a big deal to forget calculating statistics before forming a quote since the system will calculate statistics at this moment. Let's take a closer look at the parameters that you can specify at the second stage: Service: if there are no suitable services yet,  you can add a new service in the field right from the form. Services and rates can be specified in the Clients section;Language: allows selecting one of the language pairs that a project has;Unit count with a breakdown: it's possible to hide the breakdown and only set the unit type and unit count without pulling Smartcat statistics from a project;Unit type: allows you to choose one of 6 preset units — characters, words, hours, minutes, documents and pages;Rate: price for 100% of the rate in detail rows for a unit. Added automatically if the service and rate are specified in the corporate account;Statistics at {date}: snapshots from the Statistics tab of a project. Check this article to learn more about how Smartcat calculates statistics;Breakdown: detalization rows with calculations. You can add your own row or remove one of preset;Cost of work. In the last step, you can specify the project deadline, whether the cost is agreed upon, and whether the project has already been paid. Important! If you mark a project as paid, the quote cannot be used for invoicing the client or edited later. When a quote is formed, you may download or send it for approval and, if necessary, make corrections to the calculation later or add a new service, for example, project management. That's it. Now you can use the quote for invoicing the client. It's worth noting that the quote included in an invoice cannot be edited; thus, you have to delete the invoice first before making any changes. Last but not least, it's possible to make your own custom template or even each per client, including other data. It would be especially valuable if you want to quote clients in their native language. With the Smartcat subscription, new templates can be added to the corporate account settings. To find out more about the data on which you can carry out operations in templates, check this article about Smartcat Template Engine.

Invoice clients

Invoicing clients | Smartcat Help Center Sometimes it happens when a client does not have any option to pay the translation company for the work done because of financial barriers, which leads to a loss of money and a missed opportunity to expand the company's business network. Thanks to Smartcat, you may cover almost all the globe and grow naturally. Generating invoices either with your or Smartcat payment details (right on the corporate balance) and sending them via email to the end of the earth is a matter of minutes with Smartcat. In addition, the corporate balance will link incoming payments and payouts to the team. Indeed, there's also an option to withdraw money from the Smartcat balance to your bank account, thus leaving an amount fit for payouts. Adding payment details To get started, add the company details both for operations with balance and for direct payments to your bank account. You can specify several sets of details to receive direct payments in different currencies. Creating an invoice To issue an invoice, you need to go to the Client payments section and click the Issue invoice button. Then a form for filling in the details of a client and the company will become available. The client fields will be filled with the information from a client card, or you can set a brand-new client that, after filling in the fields in the form, will be added to the client list.The system pulls bank account information depending on what details you have selected for receiving the payment. Adding services in an invoice On the second step of creating an invoice, you can use services from quotes calculated for the projects where this particular client is set or add a service manually. After adding all the necessary services into an invoice, click on the Create invoice button. Voila! The invoice is ready to go. The last thing to do is to send the invoice to the client by email directly through Smartcat or download and print the invoice if a non-digital copy is required. Perhaps the fact that Smartcat is an all-in-one solution for a translation company allows effectively using all features of the system for your benefit. The system seamlessly gathers information from projects, client cards, and payment section and wrap in up into an invoice facilitating the billing management. Having all the data in one place makes keeping invoices, clients, and projects in a neat order an easy walk.By the way, your clients can pay invoices to your corporate balance in a currency that you couldn't accept on your end before, for example, Canadian dollars. Paying for the work of your suppliers from the corporate balance takes less than a moment without any fees. FAQ My Profile was previously hidden from the marketplace because of my violations, can I apply for compensation by Smartcat for the projects, where the Clients had not paid to me? You had violated the Supplier Agreement and had broken the job quality requirements for several times. Your profile was previously hidden from the marketplace (we have informed you about it earlier) because we have to provide high quality services, expected by our Clients.Freelancers whose profile was hidden cannot receive invitations to new projects from Smartcat customers.However, they’re still able to:Work for clients who previously hired them and are satisfied with the quality of their workUse the Editor to work on projects they got from customers outside of SmartcatInvoice their current clientsReceive payment for projects they have completedSmartcat does not compensate the jobs done before and after the date your profile was hidden, because of bad quality of these services.Contact your clients via chat to ask all the questions about the actual project statuses and payments.

Provide billing details for a legal entity

Billing details provision | Smartcat Help Center Before remitting your first payment via Smartcat, you need to provide the billing details of the company on whose behalf you will work on the platform. Company billing details include:Legal nameCountryAddressPhone numberContact personTax ID/VAT numberBilling currencyBilling email address for invoicing Use the steps below to enter your details:Navigate to Payments > Settings > Billing details and click Add billing details. Populate the required fields and click Add details. Now you can use the specified details to receive invoices made out to this legal entity via Smartcat or to pay your suppliers from the balance of this legal entity. If you use your corporate Smartсat account as an umbrella account for several legal entities, you can add additional billing details. To do this, click Add billing details. To switch to working with the new details, set them as your default billing details. The default details determine:- A legal entity referred to as the Payer in invoices and other related documents- Billing currency- The balance from which your suppliers are paid Deletion of current billing details may be restricted by the availability of funds on the balance of the legal entity. It is necessary that the balance of this legal entity be equal to zero. To achieve this, select completed jobs and pay for them from the balance of the current legal entity or request a withdrawal of funds from the balance. Once the balance is equal to zero, you can remove your billing details. If these details were selected as the default details, then other details from the remaining ones will be automatically assigned as the default. You can change the default details at any time.

Manage freelancer payment requests

Payment request management | Smartcat Help Center The sooner your freelancers get the knack of sending you payment requests via Smartcat, the less cluttered your To Do list will become. Jobs will be automatically created in your Payments section and you will never have to churn them out manually. Detailed information on how a freelancer issues a payment request can be found in our guide on how to issue payment requests to your clients. Just forward this link to your freelancer and ask them to follow the instructions. Upon receiving a payment request, complete the steps below:First, sign up for Smartcat. To do this, click on the Check and pay button in the email sent to you. Select your Workspace. If you haven't signed in to your account, you will be asked to sign in. After choosing the suitable account, you will access the Payment Section. Here you can see the tasks completed by the freelancer and ready to go. Keep in mind that jobs are sorted by completion date. Hence, the requested job may appear in the middle of the list. To pay for the work done by the freelancer, you need to create an invoice. To do this, select all the relevant tasks and click Create invoice. You can pay the invoice in the currency of your choice. Use the Invoices tab to pay the invoice. You can do it immediately when you are creating it or at a later time. Clear invoices conveniently via credit card, PayPal or by bank transfer. How much is it? Smartcat charges clients in accordance with their current account settings. You will see the total cost with the fee already included. Why paying translators through Smartcat is convenient You can pay all your translators in one click in your preferred currency. All transactions are processed automatically. This allows you to pay for the work of any translator living anywhere in the world.You can pay via bank card or as a cashless payment.You do not need to memorize the translator’s payment details. The freelancer chooses a convenient method to receive the payment.

Understand payment guidelines

Guidelines for payment processing | Smartcat Help Center Work completion and acceptance Before the job to pay appears in the Payment section, a client has to accept a freelancer's work first. On a linguist end, the translation task is considered completed when the linguist confirms all segments in the Editor and clicks Done. Then the document changes the status to Reviewed by Manager . The document is automatically assigned this status when all segments are confirmed and the linguist has not been active in the Editor for 30 minutes. The client has five days to review the work after its completion. During this time the client has to either accept the work or request the linguist to make adjustments if there are any drawbacks. To accept a linguist's work, the client should change the status of the document or project to Completed. After this, the linguist will not be able to edit segments while the task will be listed as awaiting payment in the Jobs tab of the Payment section. Smartcat allows paying linguists or companies which do not have Smartcat accounts at the moment of your first payment. That is, you may still pay a freelancer who translates outside Smartcat by forming a job manually. Billing The list of jobs completed and awaiting payment is shown in the Jobs tab. To initiate a payment, a client should select jobs to pay and hit the button Create invoice & Pay. A client may also choose in which currency an invoice will be formed. An invoice may include one or several jobs that the client can pay via a wire transfer, a bank card, or PayPal. The wire transfer option is called Standard processing. Please note that an invoice is marked as paid when Smartcat receives the transfer, which might take up to 3 business days depending on the corresponding banks in the chain. To download an invoice with the Smartcat payment details hit Standard processing and choose a path for an invoice in the PDF format. PayPal or a bank card option is called Express processing, which means that an invoice will be marked as paid right off the bat after a client has done the payment. If this is your first payment via Smartcat, you will be offered to enter your payment details, like the legal address and tax identification number, before an invoice is formed. If you have created an invoice and not paid it yet, the jobs included in the invoice will have the Awaiting Payment status. Invoices and payments The invoices you create are shown under the Invoices tab whether it's paid or not. Hit Pay -> Express processing to pay a bill via a bank card or PayPalFor wire transfers, click Pay -> Standard processingTo pay from your corporate balance, you shouldn't form an invoice but mark jobs' checkboxes and hit the button Pay from balance Whichever option you prefer, a paid invoice will be available for downloading in the Invoices tab. How do freelancers receive payments? After an invoice is paid, a linguist will receive an email notification that the payment has been credited to the linguist's Smartcat balance or an invitation to sign up if the linguist does not have a Smartcat account yet. The linguist should select one of the available payout options for their county. More information here. All payments are processed automatically within 5 business days after filling out the payout form of a method. Did this article help you find the answer you were looking for? If not or if you have further questions, please contact our support team. FAQ If I use your payment system, do I still need to send 1099 forms to my freelancers? If your freelancers are located in the USA and paid through the Smartcat Payment Automation system, 1099 forms will be sent automatically to them at the beginning of the year.

Receive payments with bank cards in multiple currencies

Bank card payouts | Smartcat Help Center When you use the Bank card payout method, you get payment for your work directly to your bank card and then pay online and offline stores, withdraw cash, and perform other transactions. Available currencies US dollar (USD)Euro (EUR)Ukrainian hryvnia (UAH)Russian ruble (RUB) Please note that if the currency of your balance in Smartcat is different from the selected currency of your bank card, then the funds will be converted to the currency of your bank card using the Smartcat exchange rate. Commission The commission fee is: 4% of the payment amount for Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Uzbekistan, Russia, Ukraine, unless you have special agreements with the customer. 2.9% of the payment amount for other countries , unless you have special agreements with the customer. You can view a list of companies that are reimbursing your commission in the My Payouts section (click the Learn more button on your payout method). Minimum and maximum payout amount RUB: from 100 RUB to 200,000 RUBUSD: from 10 USDEUR: from 10 EURUAH: from 270 UAH Smartcat allows setting the minimum amount, starting from which the payment will be sent to you. For more information please refer to this article. Details required for receiving payments Bank cards in USD, EUR, UAH. To receive payment in USD, EUR, UAH, you must select the payout currency, then enter the card number, card expiration date, cardholder's name in Latin. Bank card in RUB. To receive payment in RUB, you must specify the name of the cardholder (Name, surname, patronymic in Latin) and card number. The holder's name must be listed even if you are adding an unnamed card. After you provide your payment information, we will moderate the card, which usually takes no more than two days.If your card does not pass moderation, you will receive an email at the address provided in your profile asking for more information. Please note that the first and last name must match the one you specified in your profile. According to clause 4 (B) of the user agreement, the information specified in the account must be complete and reliable, therefore we cannot make payments to a card in rubles that is not issued to you. Advantages Speed. Payouts are processed up to 3 business days on the Smartcat side and up to 1 business day on the side of the bank that issued the card;Simplicity. No need to fill in a lot of details. Flaws Some banks may restrict the receipt of this type of payment (OST transactions - Original Credit Transfer). If the payment to your card was declined for this reason, you can try to link the card of another bank. Restrictions At the moment, there are restrictions on cards issued by some banks in Russia, Belarus, and Ukraine. If the payment cannot be sent to your bank, an error message will appear when you select the payout method. If there is no error message, then sending payments to your bank is available. Supported payment systems Bank card in USD, EUR, UAH (VISA, Mastercard, Maestro)Bank card in RUB (VISA, Mastercard, Maestro) Frequently Asked Questions Q: I chose this method, but the payment was rejected. Why? A: We recommend following these steps:Make sure that your card details are entered correctly, and that the card is active and has not expired.If payment is made to the card in rubles, then additionally make sure that the card is issued in RussiaIf the card details are correct and the card is active, contact the bank that issued the card to find out the reasons for the payment rejectionMake sure your card is a debit or credit card, prepaid cards are not accepted. Q: How are funds transferred to a bank card? What is the purpose of the payment? A: To send funds to the card, the direct deposit method is used using Visa Direct\Mastercard Moneysend. This type of transaction is called OCT - Original Credit Transaction. In this case, funds are credited directly to the card, without using the SWIFT system.For these types of transactions, it is not possible to specify a payment description. How the payment will look on the statement will depend on many factors (including the country, the card issuing bank). Q: What should I do if the payment is listed as successfully sent in my personal account, but the funds have not been credited to the card? A: We recommend following these steps: Please make sure that you have linked the same card that you expect to receive funds to.Check your card statement. You may not have received a credit notification, but the money was received on your card.Contact our support team. Along with the request, we recommend that you send your card statement, which should clearly show your name and the last 4 digits of your card, and the date of the statement request should be from the date the payment was sent to the current date.Follow the advice of the support team.If, according to Smartcat, the payment was successful, then we will provide you with ARN and RNN codes as proof of payment. RRN (Reference Retrieval Number)/ARN (Acquirer's Reference Number) are unique identifiers assigned by the servicing bank when the payment is initiated.You need to contact the claims department of your bank with a written application with ARN and RNN, indicating that this amount was sent directly to the card via Visa Direct\Mastercard Moneysend.If the bank does not find the transaction, please ask for an official letter of confirmation from the issuing bank that the payment using the details provided could not be found. Q: I have funds in my balance and added a card as a payout method, but Smartcat did not send the payment, why? A: There may be several reasons:Your payment deadline has not come up. We usually send funds within 1-3 days after they are credited to your Smartcat account balance.Your balance has not reached the minimum payout amount after which Smartcat can send you a payment. For more information please refer to this article.Your card has not been moderated.If your card does not pass moderation, we will send an email to the address in your profile asking for more information. Please check your email (including your Spam folder), we may be waiting for your reply in order to send the payment. Q: For which countries is this method available? A: To see if this method is available to you, check your options when adding a payout method in the My Payouts section. If it is listed for the country or region you selected, you will be able to link your bank card as a payout method. Receiving a payment to a card in UAH is available only for Ukraine.Receiving a payment to a card in UAH is available only for Ukraine. Available countries for receiving card payments in USD and EUR Åland IslandsEgyptIsle of ManNetherlandsSingaporeAlbaniaEquatorial GuineaItalyNew CaledoniaSint Maarten (Dutch part)AlgeriaEstoniaJerseyNew ZealandSlovakiaAndorraEthiopiaKenyaNicaraguaSloveniaAnguillaFalkland Islands (the) [Malvinas]KiribatiNigerSolomon IslandsAntarcticaFaroe IslandsKuwaitNigeriaSouth AfricaAntigua and BarbudaFijiLao People's Democratic RepublicNorfolk IslandSouth Georgia and the South Sandwich IslandsArubaFinlandLatviaNorwaySpainBahamasFranceLesothoOmanSri LankaBarbadosFrench GuianaLiechtensteinPakistanSurinameBeninFrench PolynesiaLithuaniaPalauSvalbard and Jan MayenBermudaFrench Southern TerritoriesLuxembourgPapua New GuineaSwazilandBhutanGabonMacaoPeruSwedenBonaire, Sint Eustatius and SabaGambiaMacedoniaPhilippinesThailandBosnia and HerzegovinaGeorgiaMadagascarPitcairnTogoBotswanaGhanaMalawiPolandTokelauBritish Indian Ocean TerritoryGibraltarMalaysiaKoreaTongaBulgariaGreenlandMaldivesRéunionTunisiaCameroonGrenadaMaliRomaniaTurks and Caicos IslandsCabo VerdeGuadeloupeMaltaSaint BarthélemyUgandaCayman IslandsGuamNorthern Mariana IslandsSaint Helena, Ascension and Tristan da CunhaUnited Kingdom of Great Britain and Northern IrelandChileGuernseyMarshall IslandsSaint Kitts and NevisUnited States Minor Outlying IslandsChristmas IslandGuineaMartiniqueSaint Martin (French part)UruguayCocos (Keeling) IslandsGuinea-BissauMauritaniaSaint Pierre and MiquelonVanuatuCook IslandsGuyanaMexicoSaint Vincent and the GrenadinesViet NamCroatiaHaitiMicronesiaAmerican SamoaBritish Virgin IslandsCuraçaoHeard Island and McDonald IslandsMonacoSan MarinoU.S. Virgin IslandsCyprusHoly SeeMongoliaSao Tome and PrincipeWallis and FutunaCzechiaHungaryMontenegroSenegalWestern SaharaDenmarkIcelandMozambiqueSerbiaDominicaIndiaNamibiaSeychellesEcuadorIndonesiaNepalSierra Leone

Verify your PayPal account for Smartcat payments

PayPal account verification | Smartcat Help Center Learn how to confirm your PayPal account and start receiving Smartcat payments In this article, we look at how to verify your PayPal account so you can receive payment for your work with Smartcat. First of all, to receive payment from Smartcat via PayPal, your PayPal account must be verified. In the event that you add a non-verified PayPal account as your preferred Smartcat payment method, Smartcat will notifiy you that it is unverified and requiring full verification in order to make successful payments. How to verify your PayPal account You can verify your PayPal account by linking your bank account or a debit card to PayPal. Alternatively, you can also do so by providing documentary proof of identification. Let's look at how to link your account. Link your bank account or debit card to PayPal Follow these instructions to successfully link your bank account or debit card for PayPal acount verification. Step 1. Open PayPal in your browser Log in or sign up if you don't have an account already. Step 2. Navigate to your Account .Click Link a card or bank.  Then select the type of account to link to. You can confirm your PayPal account by linking either a checking account or debit card. You can also link to both, but only one is required to verify your PayPal account. If you don't have a bank account or debit card, you can verify your account by providing proof of identity via a government-issued ID. This is typically in the form of your passport or driver’s license. Step 3. Select your bank To link a bank account, click your bank in the list. If it’s not there, type it into the search bar at the top. To link a debit card, choose the issuing bank from the list, or select Debit or credit card to enter the card details manually. Step 4. Enter your bank account or debit card information To link a bank account, sign into your bank to connect, or manually enter your routing number and account number. You can find this information on your checks and in your bank statement. Click Agree and Link to finalize. To link a debit card, sign into your card provider, or manually enter the card number, expiration date, 3-digit CVC code, and any other requested information. Click Link Card to finalize. Step 5. Check your bank transactions for two deposits from PayPal Within three business days of adding your bank account information, PayPal will make two small deposits into your account. Use these small deposits to complete the verification.* *Some banks may lump the two small deposits into one. If this happens, you won't be able to verify your account and will need to contact PayPal. Step 6. Complete verification using your two depositsLog in to PayPal and click the Wallet tab Click your bank information Click Link your bank another way Enter the exact amounts of the two small deposits Click Submit Verification of a PayPal account will take around 2 to 3 days. If it takes longer, please contact PayPal help in your country, for assistance.

Pay freelancers in Smartcat

Freelancer payment process | Smartcat Help Center Smartcat allows you to track translation jobs, pay freelancers involved in your projects, pay vendors (other corporate accounts), automate the corresponding document flow, as well as receive payments from your own clients. Paying to freelancers You can pay to linguists working in Smartcat’s CAT environment or any other translation automation tool, as well as project managers, DTP specialists, copywriters, terminologists, and even interpreters. Job costs are calculated automatically after you accept a job. Here’s how it works:Assign jobs to freelancers.Accept the jobs once they are completed.Create an invoice to pay for the accepted jobs.Pay the invoice.The freelancers will receive the payment within three business days. Also, you can manually add single jobs or several jobs at once for tasks done outside Smartcat or ones that cannot be calculated automatically in the system like interpreting. How to create and pay an invoice Choose accepted jobs you want to pay, hit the “Create invoice & pay” button, and pay the invoice by card or wire transfer. You can also pay jobs using money that clients have paid you via Smartcat, that is, via the Smartcat corporate balance. How do freelancers receive the money? Once you have paid the jobs, all freelancers, even those who are not added to your team in Smartcat yet, will be notified of a pending payment. If a freelancer has not signed up at the moment of receiving payment, a Smartcat account for such a freelancer will be automatically created. Note that any freelancers that you have invited to the platform are not visible to other Smartcat users. After choosing the preferred payout method and filling out required details, freelancers will be able to receive payouts for their accepted jobs. Payments are processed automatically after choosing a method within 3 business days. Available payout methods in Smartcat depend on the country of residence, which freelancers have specified on the profile page. How much does it cost? Smartcat charges from 2 to 8% per transaction depending on the volume of jobs processed, your country of incorporation, and your freelancers’ country of residence.

Calculate translation costs

Translation cost calculation | Smartcat Help Center There's plenty to learn about how Smartcat calculates cost, so we will try to cover some core features including the weight of different TM matches, net rates, and cost calculation discrepancies. To get a wider picture, please check our article about statistics in Smartcat. TM matches and repetitions Translation memory match percentages represent the similarity level between a source segment in the Editor and a translation memory unit. The minimum threshold for fuzzy matches is 50%. Here’s an example: TM segmentSource segmentMatch percentageMain SettingsMain Settings100%Home and officeHome & office70%Research and developmentInstitute for research and development62%User interface design and developmentInstitute for research and development37% (no match) There are different types of TM matches:50-99% (Fuzzy match): The text of a source segment differs to some extent from the text of a TM unit.100% (Exact text match): The text of a source segment is the same as the text of a TM unit.101% (Context match): The text of a source segment is the same as the text of a TM unit. The text of either adjacent segment is the same as the text recorded into the TM unit property "x-context-pre" or "x-context-post"102% (Full context match): The text of a source segment is the same as the text of a TM unit. The texts of both adjacent segments are the same as the texts recorded into the TM unit property " x-context-pre " and " x-context-post ".103% (ID context match): The text of a source segment is the same as the text of a TM unit, and the "x-context" property of the TM unit matches the segment context(an entry under the segment text).Repetition: The text of a source segment appears several times throughout the document.Cross-file repetition: Generally speaking, the same as an ordinary repetition, but it appears within multiple documents of the same project. Types of units used in Smartcat for calculating statistics The following units are supported for statistics:WordsAsian charactersPages (one page equals 250 words or Asian characters)Characters with spacesCharacters without spaces Please let us know if you would like the system to consider one page as 1,800 characters without spaces instead of 250 words in your account. We will customize these settings by your request. Net rate schemes There are two types of net rate schemes that should not be mixed up: Client net rate schemes. They are mostly used for calculating statistics in projects to find out the number of weighted words that a particular client should pay. You can customize net rates schemes, and link them to clients. By selecting a client in your project, you can automatically assign the client’s net rate scheme to the project. Supplier net rate schemes. Weighted words payable are calculated based on these net rates which correspond to the project stages. Supplier net rates schemes comprise rates for different translation memory matches and repetitions. They can be set in the corporate account Payments section -> Settings & balance > Payment settings Important: matches in a scheme must be paid at full rate (100%) for any stage above the first since after translating segments at the first stage, the segments considered being recorded as 102% matches in the translation memory of the project. Weighted words — the cost of a job respectively — are calculated according to the comparison of source segments to the translation memory units. Supplier net rates schemes are fixing at the moment of the project creation, so if you need to change the match rates, please create a new project. Project cost calculation The cost of work is calculated automatically by multiplying the number of weighted words (payable) of original documents to the linguist's rate per word or, for hieroglyphs, per character rate according to the net rate scheme applied. TM matches and repetitions are calculated with discounts. Though by default, discounts do not apply for the work of editors, proofreaders, and post-editors. Standard net rate for translators TM matches and repetitionsPercentage of the full per-word rateNew words100% (full rate)50–74%100% (full rate)75–84%70%85–94%40%95–99%10%100–102%UnpaidRepetitions, including cross-file repetitionsUnpaid Let’s take a document containing 31 words, for example. Of these, 14 words are new, 12 words are fuzzy matches, and 7 words are repetitions. Doing some math magic, we have the following: (14 × 1) + (12 × 0,4) + (7 × 0) = 18.8. Important: Only the first linguist who has confirmed a segment on a particular stage will be paid for the segment. It relates also to the system and project manager, that is, if the project manager runs MT pretranlsation, let's say, confirming segments on the translation stage, a translator assigned will not get any weighted words by editing and confirming the segments again. You can add one more workflow stage to avoid this. If you have an opposite case where translators are supposed to revise their work but do not have access to the document anymore, you should cancel the previous assignment and assign them to the last stage of the document. The system calculates the number of segments translated(confirmed) by each linguist and forms a job per each document. That said, net rate schemes are functioning in real-time, so the system determines whether a translation memory unit has been applied to a segment confirmed. This is especially important when multiple linguists are working at the same stage. For example, Josh has confirmed a segment at the translation stage; thus, he has recorded the segment in the TM applied to the project. Later working on the same document but upon another range of segments, his peer, Andy, has translated a similar segment(a fuzzy match to Josh's) and will get paid for the words within the segment with a discount. This has happened because Smartcat currently does not discern similarity among the segments until some of them are confirmed, so the system had considered both segments as new ones before the linguists began their work. Please note that the job including weighted words from already confirmed by an assignee segments will be formed in the Payments section if a document has the status Confirmed or Canceled. If a client has deleted a document or whole project, the job will be formed in the Payments section too. The customer can see the cost of assignees' work under the Team tab. While the assignees can see how much they have earned on the project page in their personal workspace. A linguist's rate sets at the moment of accepting the invitation to a project. However, the client can ask the Smartcat support team to change the total cost of a job upon a mutual agreement with the linguist. If that is the case, the support team will require a screenshot from the Chat where the linguist confirms a new rate or cost. Why the estimated and final costs may differ The final project cost may not be the same as the estimated cost that you see right after having done an assignment. Here are possible reasons for this: Because Smartcat currently does not discern similar segments until some of them are confirmed, discounts for TM matches are applied during translation, which results in a lower final cost Linguists assigned to a repetition-paid stage with splitting(or there are many documents with repetitions). One linguist that has confirmed a repetition within his or her range will receive the full payment for every other repetition of the confirmed segment even though they haven't been out of the linguist's assigned rangeAssigned tasks have been changed. Any changes in the project concerning assignments and roles may affect the calculationNew documents or translation memories have been added. By adding a new translation memory to the project,  more TM matches might appear, while assigning new or updated documents will lead to an increased word count

Generate invoices using the template engine

Invoicing with template engine | Smartcat Help Center Smartcat allows you to generate invoices in PDF format. For this purpose, you can use the standard template or create your own templates using the Smartcat Template Engine technology. It can be used to create a single template for all clients or individual templates for each client. Below is the data model used to generate invoices in PDF format. These objects and their respective fields can be used to develop custom templates using the Smartcat Template Engine technology. InvoiceGeneral invoice detailsField nameData typeDescriptionNumberstringInternal invoice number in Smartcat’s systemExternalNumberstringExternal invoice numberDateSentDateTimeInvoice dateDatePaidDateTimePayment dateCurrencystringInvoice currencyTotalCostdecimalTotal cost of all services listed on the invoiceAccountIdstringInvoice creator’s account IDIsPaidboolA boolean value indicating whether the invoice is paid. Returnstrueif the invoice is paid.PaymentReceiveDestinationA method of receiving invoice payments. ReturnsBalance (1)if the Smartcat balance is selected as the preferred method orExternalBankAccount (2)if the company’s external bank account is selected as the preferred method.TotalCostDescriptionstringTotal cost of all services spelled out in Russian (for Russian users) Below is an example of how to use the Invoice object: Invoice No. <<[Invoice.Number]>>Invoice date <<[Invoice.DateSent]>> InvoiceJobsA collection of objects containing information on services added to the invoiceField nameData typeDescriptionCostdecimalService costCurrencystringService currencyJobServiceTypestringService nameProjectNamestringFor services created based on a quote, this field contains the project name as well as the source and target languages. For other services, it contains the description of the service.IsInternalJobboolService type. For services created based on a quote, this field returnstrue. For other types of services, it returnsfalse. Below is an example of how to use the InvoiceJobs collection: <><<[job.JobServiceType]>><<[job.ProjectName]>><<[job.Cost]>> <<[job.Currency]>><> VendorLegalEntityCompany detailsField nameData typeDescriptionIdstringDetails IDNamestringDetails nameBeneficiarystringBeneficiaryAgentReportContactPersonstringContact person’s nameLegalAddressstringRegistered addressVatstringVAT number or other tax IDCountryCodestringCountry codeBankNamestringBank nameBankCodestringBank codeSwiftstringSWIFT codeBankAccountstringBank account numberAchRoutingstringACH routing numberWireRoutingstringWire routing numberTransitNumberstringABA numberRegistrationNumberstringRegistration numberBankCorrAccountstringCorrespondent bank account numberBankCorrBankEnstringCorrespondent bankBankCorrBankRustringCorrespondent bank in Russian (for Russian users)IbanstringInternational bank account number (IBAN)BankAddressstringBank addressKppstringKPP number (for Russian users)BicstringBIK code (for Russian users)SignerFullNamestringSignee’s full nameSignerPositionstringSignee’s position Below is an example of how to use the VendorLegalEntity object: <<[VendorLegalEntity.Name]>><><<[VendorLegalEntity.LegalAddress]>><> CustomerCustomer detailsField nameData typeDescriptionNamestringNameLegalNamestringLegal company nameAddressstringCustomer's legal addressWebsitestringCustomer's websiteIndustrystringCustomer's industryVatstringVAT number or other tax IDKppstringKPP(КПП - only for Russian legal entities)Countrystring3-letter country codeVendorManagerstringYour manager who works with a clientLanguagestringLanguage for communicationCommentstringComment taken from a client cardContactNamestringPrimary contact's nameContactEmailstringPrimary contact's email Below is an example of how to use the Customer object: <<[Customer.Name]>>VAT number / Tax ID:<<[Customer.Vat]>>

Payoneer

Payoneer payments | Smartcat Help Center Payoneer (https://www.payoneer.com/) is an e-Wallet that allows you to transfer money between countries or receive money from abroad. Payoneer offers withdrawals to local banks as well as a credit card that can be used to withdraw money and make purchases directly from your Payoneer account. Available currencies United States Dollar (USD)Euro (EUR) Please note that if the currency of your balance in Smartcat is different from the selected currency of your Payoneer Wallet, then the funds will be converted to the currency of your Payoneer Wallet at the Smartcat exchange rate. Commission Smartcat does not charge any fees when sending payments to Payoneer. Payoneer, however, deducts its commission from the recipient for crediting funds. Usually this fee is equivalent to 3 USD, but fees may also vary depending on your country. Contact Payoneer support to find out the exact amount of the commission. Minimum and maximum payout amount The minimum amount of one payout is 7 USD or 7 EUR. Smartcat allows setting the minimum amount, starting from which the payment will be sent to you. You can learn more in the article "Set a minimim payout amount". Required details If you want to receive money this way, you need to go through the process of adding a payment method: 1. Login to your Smartcat account2. Go to the My payouts section3. Choose the payment method Payoneer in USD or EUR4. Choose the currency of your wallet5. Click " Link Payoneer Account"6. Sign in to your Payoneer account7. If the method is successfully added, you will be redirected back to the Smartcat account and see that your method has been successfully selected. Advantages Speed. Payouts are processed up to 3 business days on the Smartcat side and up to 1 business day on the Payoneer sideSimplicity. There is no need to fill out a lot of details, just specify your Payoneer account.Availability. Available in many countries Flaws Additional Payoneer fee when withdrawing funds from Payoneer to a bank account. If you want to eventually receive funds to a bank account, we recommend you to choose the "Bank Transfer" method. Frequently Asked Questions I chose this method, but the payment was rejected. Why?  Act as follows:Make sure your Payoneer account is activeMake sure you are fully verified by Payoneer and your account is verified for future use I cannot find the payment. What does the payment look like on the bank statement? If you can not find the payment, please check your Payoneer account statement for transactions from the Smartcat sender with the reference:Payment ID: PO-XXXXXX-XXXXX* for translation and related services.*Your PO order number for which the payment was sent (See My Payouts - Payout History for details) I received a payment. What details should be used for billing? When receiving funds by Payoneer in USD, EUR, you need to provide the following Smartcat details in your account:Company name: Smartcat Platform Inc.Company address: 2810 N Church St PMB 50985, Wilmington, Delaware, 19802-4447, USA Countries where receiving Payoneer payments is available To see if this method is available to you, check your options when adding a payout method in the My Payouts section. If it is listed for your chosen country or region, you can connect your existing Payoneer account as a withdrawal method. ArmeniaCameroonGhanaCambodiaMauritiusSenegalUnited Republic of TanzaniaAmerican SamoaDemocratic Republic of the CongoGibraltarKiribatiMalawiSingaporeUgandaAntarcticaCongoGuineaSaint Kitts and NevisMalaysiaSouth Georgia and the South Sandwich IslandsUkraineFrench Southern TerritoriesCook IslandsGuadeloupeKoreaMayotteSaint HelenaUnited States Minor Outlying IslandsAntigua and BarbudaColombiaGambiaKuwaitNamibiaSvalbard and Jan MayenUruguayAustraliaComorosGuinea-BissauLao People's Democratic RepublicNew CaledoniaSolomon IslandsUnited States of AmericaAustriaCabo VerdeEquatorial GuineaLebanonNigerSierra LeoneUzbekistanAzerbaijanCosta RicaGreeceLiberiaNorfolk IslandEl SalvadorHoly SeeBurundiCuraçaoGrenadaLibyaNigeriaSan MarinoSaint Vincent and the GrenadinesBelgiumChristmas IslandGreenlandSaint LuciaNicaraguaSomaliaBritish Virgin IslandsBeninCayman IslandsGuatemalaLiechtensteinNiueSaint Pierre and MiquelonU.S. Virgin IslandsBonaireCyprusFrench GuianaSri LankaNetherlandsSerbiaViet NamBurkina FasoCzechiaGuamLesothoNorwaySouth SudanVanuatuBangladeshGermanyGuyanaLithuaniaNauruSao Tome and PrincipeWallis and FutunaBulgariaDjiboutiHong KongLuxembourgNew ZealandSurinameSamoaBahrainDominicaHeard Island and McDonald IslandsLatviaOmanSlovakiaYemenBahamasDenmarkHondurasMacaoPakistanSloveniaSouth AfricaBosnia and HerzegovinaDominican RepublicCroatiaSaint Martin (French partPanamaSwedenZambiaSaint BarthélemyAlgeriaHaitiMonacoPitcairnSwazilandZimbabweBelarusEcuadorHungaryMoldovaPeruSint Maarten (Dutch partBelizeEritreaIsle of ManMadagascarPhilippinesSeychellesBermudaWestern SaharaIndiaMaldivesPalauTurks and Caicos IslandsBoliviaSpainBritish Indian Ocean TerritoryMexicoPapua New GuineaChadBrazilEstoniaIrelandMarshall IslandsPolandTogoBarbadosEthiopiaIraqMacedoniaPuerto RicoThailandBrunei DarussalamFinlandIcelandMaliPortugalTajikistanBhutanFijiIsraelMaltaParaguayTokelauBouvet IslandFalkland Islands (the [Malvinas]ItalyMyanmarPalestineTurkmenistanBotswanaFranceJamaicaMontenegroFrench PolynesiaTimor-LesteCentral African RepublicFaroe IslandsJerseyMongoliaQatarTongaCanadaMicronesiaJordanNorthern Mariana IslandsRéunionTrinidad and TobagoCocos (Keeling IslandsGabonJapanMozambiqueRomaniaTunisiaSwitzerlandUnited Kingdom of Great Britain and Northern IrelandKazakhstanMauritaniaRussian FederationTurkeyChinaGeorgiaKenyaMontserratRwandaTuvaluCôte d'IvoireGuernseyKyrgyzstanMartiniqueSaudi ArabiaTaiwan

Consider payout limitations

Payout limitations | Smartcat Help Center No payout options are currently available to residents of Afghanistan, Antarctica, Crimea, Cuba, Democratic People’s Republic of Korea (North Korea), Iran, Republic of Kosovo, Sudan, Syrian Arab Republic, Venezuela, Donetsk People's Republic, and Luhansk People's Republic. Payments are not made to the following banks:SberbankVTB BANKOtkritieSovcombank Specific limitations Bank cards Payments are not made to cards issued in Afghanistan, Albania, The Bahamas, Barbados, Botswana, The Democratic Republic Congo, Cambodia, Crimea, Cuba, Ghana, Guam, Guinea Bissau, Haiti, Iceland, Iran, Iraq, Jamaica, Lebanon, Libya, Mauritius, Mongolia, Myanmar, Nicaragua, Nigeria, North Korea, Pakistan, Panama, Somalia, Samoa, Sudan (both), Syria, Uganda, Venezuela, Yemen, Zimbabwe. Payments are not made to cards issued in the United States of America . Payments are not made to corporate, prepaid (including Revolut) and no name cards. In rubles, payments on cards are made only on cards issued in the Russian Federation. The name of the cardholder must be indicated as Ivan Ivanov (incorrectly: I.Ivanov). Payments to foreign cards in national currencies are not made. Payments to foreign cards are made in euros and/or dollars, depending on the card and country. Limitations which relate to particular payout methods are described in the payout options section.

Set a minimum payout amount

Minimum payout amount setting | Smartcat Help Center Smartcat allows you to specify the minimum amount of payout you would like to obtain. In other words, as soon as your balance reaches the specified amount, Smartcat will automatically initiate the payout via your preferred method. To specify the minimum payout, complete the following steps:Navigate to the Payouts, select an available payout method and provide your payout details. After specifying your payout method, the default minimum payout amount is displayed. To modify it, click Edit minimum payout amount. Indicate any minimum payout amount at your discretion. Note however, that each payout provider may impose their own restrictions that will affect your choice. If the minimum payout allowed by the provider is greater than the minimum you would like to specify, you will need to comply with the provider's limitations. The specified minimum payout amount is now shown in the corresponding section. You can modify it anytime by clicking Edit minimum payout amount. FAQ Can I accumulate earnings on my Smartcat balance and have the payout remitted to my card / bank account / e-wallet only after reaching a certain amount? If you would like to save up to a certain amount, you need to specify the minimum amount of the payout to be remitted via your preferred method.

Local wire transfers in MYR (Malaysia)

MYR wire transfers (Malaysia) | Smartcat Help Center Local wire transfer in MYR is a transfer of funds between banks in Malaysia in the local MYR currency. This method is valued for its reliability, convenience and speed, as it provides a direct transfer from one bank account to another within the country. Supported currencies Malaysian ringgit (MYR) Note that if the currency of your balance in Smartcat is different from MYR, the funds will be converted to MYR using the Smartcat exchange rate. Commission 13 MYR You can view a list of companies that are reimbursing your commission in the My Payouts (click on the More Details button on your payout method). Minimum and maximum payout amounts From 20 MYR to 100,000 MYR Smartcat allows setting the minimum amount, starting from which the payment will be sent to you. You can learn more in the article "Minimum payout amount". Required details FieldIndividualCompanyDescriptionBeneficiary type✓✓Individual or company beneficiaryBeneficiary first name✓✕Name of the individual beneficiaryBeneficiary last name✓✕Last name of the individual beneficiaryBirth date✓✕Beneficiary's birth dateBeneficiary company name✕✓Beneficiary's company legal nameAccount number✓✓Beneficiary's bank account numberRecipient’s country✓✓Beneficiary's countryRecipient's state (province, prefecture)✓✓Enter a state, province, or prefecture if the beneficiary's country is the United States, Mexico, Canada, or JapanRecipient's city of residence✓✓City or town from the beneficiary's addressRecipient's address✓✓Beneficiary's address, including building number or nameRecipient's postal code✓✓Beneficiary's postal codeBank name✓✓Name of the bank receiving the fundsSWIFT✓✓8-11-digit code identifying the country, city, bank and bank branch of the beneficiary Advantages Cheaper than international transfer. There is no intermediary bank, and the commission is lower than for an international wire transfer.Speed.  Payouts are processed up to 3 business days on the Smartcat side and up to 1-2 business days on the bank side.Funds are received immediately in the local currency. You do not spend money on additional conversions and can immediately use the money in your country. Frequently asked Questions I chose this method, but the payment was rejected. Why? Act as follows:Make sure you provide payment details for a local wire transfer (not an international SWIFT transfer).Make sure that the postal code, city, street and house number are specified in the corresponding fields of the details. Make sure that you do not enter a PO box or email address instead of your residential address.Check if the account number, bank name, SWIFT are correct.Make sure that the name of the account holder is entered in the details exactly as it is in the bank details, including all spaces and symbols.If the details you provided are correct, contact your bank branch to find out the reason for the rejection of the payment on the bank's side. I cannot find the payment. What does the payment look like on the bank statement? If you cannot find the payment, please check your account statement for the following transactions:As a reference, the payment ID can be specified in the format PO-XXXXXX-XXXXX, which you can find in the Payout History section.SMARTCAT EUROPE BV or THE CURRENCY CLOUD LIMITED is displayed as the sender, depending on the receiving bank. For which countries is this method available? The method is only available for receiving funds to an account in Malaysian banks. I received a payment. What details should be used for billing? When receiving funds by local bank transfer in MYR, you need to enter the following Smartcat details in your account:Full name: Smartcat Europe BVLegal address: Strawinskylaan 613, 1077 XX Amsterdam, the NetherlandsVAT no.: NL859832880B01.

Local wire transfers in LKR (Sri Lanka)

LKR wire transfers (Sri Lanka) | Smartcat Help Center Local wire transfer in LKR is a transfer of funds between banks in Sri Lanka in the local currency LKR. This method is valued for its reliability, convenience and speed, as it provides a direct transfer from one bank account to another within the country. Supported currencies Sri Lankan Rupee (LKR) Please note that if the currency of your balance in Smartcat is different from LKR, the funds will be converted to LKR using Smartcat exchange rate. Commission 400 LKR You can view a list of companies that are reimbursing your commissions in the My Payouts section (click on the Learn more button on your payout method). Minimum and maximum payout amounts From 1,000 LKR to 1,000,000 LKR Smartcat allows setting the minimum amount, starting from which the payment will be sent to you. You can learn more in the article "Minimum payout amount". Required details FieldIndividualCompanyDescriptionBeneficiary type✓✓Individual or company beneficiaryBeneficiary first name✓✕Name of the individual beneficiaryBeneficiary last name✓✕Last name of the individual beneficiaryBirth date✓✕Beneficiary's birth dateBeneficiary company name✕✓Beneficiary's company legal nameRecipient’s country✓✓Beneficiary's countryRecipient's state (province, prefecture)✓✓Enter a state, province, or prefecture if the beneficiary's country is the United States, Mexico, Canada, or JapanRecipient's city of residence✓✓City or town from the beneficiary's addressRecipient's address✓✓Beneficiary's address, including building number or nameRecipient's postal code✓✓Beneficiary's postal codeAccount number✓✓Beneficiary's bank account numberRecipient's account type✓✓Savings/CheckBank name✓✓Name of the bank receiving the fundsBank code✓✓3-digit bank ID code used for local paymentsBranch code✓✓3-digit branch code of the beneficiary's bankSWIFT✓✓8-11-digit code identifying the country, city, bank and bank branch of the beneficiary Advantages Cheaper than international transfer. There is no intermediary bank, and the commission is lower than for an international wire transfer.Speed.  Payouts are processed up to 3 business days on the Smartcat side and up to 1-2 business days on the bank side.Funds are received immediately in the local currency. You do not spend money on additional conversions and can immediately use the money in your country. Frequently Asked Questions I chose this method, but the payment was rejected. Why? Act as follows: Make sure you provide payment details for a local wire transfer (not an international SWIFT transfer).Make sure that the postal code, city, street and house number are specified in the corresponding fields of the details. Make sure that you do not enter a PO box or email address instead of your residential address.Check if the account number, bank name, branch code, bank code, account type, SWIFT are correct.Make sure that the name of the account holder is entered in the details exactly as it is in the bank details, including all spaces and symbols.If the details you provided are correct, contact your bank branch to find out the reason for the rejection of the payment on the bank's side. I cannot find the payment. What does the payment look like on the bank statement? If you cannot find the payment, please check your account statement for the following transactions:As a reference, the payment ID can be specified in the format PO-XXXXXX-XXXXX, which you can find in the Payout History section.SMARTCAT EUROPE BV, AIRWALLEX or Banking Circle SA is displayed as the sender, depending on the receiving bank. For which countries is this method available? The method is only available for receiving funds to a bank account in Sri Lanka. I received a payment. What details should be used for billing? When receiving funds by local bank transfer in LKR, you need to enter the following Smartcat details in your account:Full name: Smartcat Europe BVLegal address: Strawinskylaan 613, 1077 XX Amsterdam, the NetherlandsVAT no.: NL859832880B01.

Local wire transfers in PEN (Peru)

PEN wire transfers (Peru) | Smartcat Help Center A PEN local wire transfer is a transfer of funds between banks in Peru in the local PEN currency. This method is valued for its reliability, convenience and speed, as it provides a direct transfer from one bank account to another within the country. Supported currencies Peruvian Sol (PEN) Please note that if the currency of your balance in Smartcat is different from PEN, the funds will be converted to PEN at the Smartcat exchange rate. Commission 11 PEN You can view a list of companies that are reimbursing your commission in the My Payouts section (click on the More Details button on your payout method). Minimum and maximum payout amounts From 15 PEN to 39,700 PEN Smartcat allows setting the minimum amount, starting from which the payment will be sent to you. You can learn more in the article "Minimum payout amount". Required details FieldIndividualCompanyDescriptionBeneficiary type✓✓Individual or company beneficiaryBeneficiary first name✓✕Name of the individual beneficiaryBeneficiary last name✓✕Last name of the individual beneficiaryBirth date✓✕Beneficiary's birth dateBeneficiary company name✕✓Beneficiary's company legal nameRecipient’s country✓✓Beneficiary's countryRecipient's state (province, prefecture)✓✓Enter a state, province, or prefecture if the beneficiary's country is the United States, Mexico, Canada, or JapanRecipient's city of residence✓✓City or town from the beneficiary's addressRecipient's address✓✓Beneficiary's address, including building number or nameRecipient's postal code✓✓Beneficiary's postal codeTax ID✓✓Beneficiary tax identification numberAccount number✓✓Beneficiary's bank account numberRecipient's phone number✓✓Correct beneficiary's phone numberBank name✓✓Name of the bank receiving the fundsBank code✓✓SWIFT code of the beneficiary's bankDocument type✓✓Passport, Documento Nacional de Identidad, Documento Nacional de Identidad or Carnet de ExtranjeriaNumber✓✓Document NumberRecipient's account type✓✓Savings/CheckNationality✓✓Beneficiary's nationality or country of incorporationSWIFT✓✓8-11-digit code identifying the country, city, bank and bank branch of the beneficiaryIFSC✓✓Alphanumeric code of the bank branch participating in the electronic money transfer systemOccupation✓✓Type of activity of the beneficiary or company Advantages Cheaper than international transfer. There is no intermediary bank, and the commission is lower than for an international wire transfer.Speed.  Payouts are processed up to 3 business days on the Smartcat side and up to 1-2 business days on the bank side.Funds are received immediately in the local currency. You do not spend money on additional conversions and can immediately use the money in your country. Frequently Asked Questions I chose this method, but the payment was rejected. Why? Act as follows: Make sure you provide payment details for a local wire transfer (not an international SWIFT transfer).Make sure that the postal code, city, street and house number are specified in the corresponding fields of the details. Make sure that you do not enter a PO box or email address instead of your residential address.Check that the details (TIN, account number, bank name, bank code, account type) are correct.Make sure that the name of the account holder is entered in the details exactly as it is in the bank details, including all spaces and symbols.If the details you provided are correct, contact your bank branch to find out the reason for the rejection of the payment on the bank's side. I cannot find the payment. What does the payment look like on the bank statement? If you cannot find the payment, please check your account statement for the following transactions:As a reference, the payment ID can be specified in the format PO-XXXXXX-XXXXX, which you can find in the Payout History section.SMARTCAT EUROPE BV or VITESSE PSP LTD is displayed as the sender, depending on the receiving bank. For which countries is this method available? The method is only available for receiving funds to a bank account in Peru. I received a payment. What details should be used for billing? When receiving funds by local wire transfer in PEN, you need to enter the following Smartcat details in your account:Full name: Smartcat Europe BVLegal address: Strawinskylaan 613, 1077 XX Amsterdam, the NetherlandsVAT no.: NL859832880B01.

Local wire transfers in THB (Thailand)

THB wire transfers (Thailand) | Smartcat Help Center Local wire transfer in THB is a transfer of funds between banks in Thailand in the local THB currency. This method is valued for its reliability, convenience and speed, as it provides a direct transfer from one bank account to another within the country. Supported currencies Thai baht (THB) Please note that if the currency of your balance in Smartcat is different from THB, then the funds will be converted to THB using Smartcat's exchange rate. Commission 100 THB You can view a list of companies that are reimbursing your commissions in the My Payouts section (click on the Learn more button on your payout method). Minimum and maximum payout amounts From THB 130 to THB 500,000 Smartcat allows setting the minimum amount, starting from which the payment will be sent to you. You can find out more in the article " Minimum payment amount ". Required details FieldIndividualCompanyDescriptionBeneficiary type✓✓Individual or companyBeneficiary first name✓✕Name of the individual beneficiaryBeneficiary last name✓✕Last name of the individual beneficiaryBirth date✓✕Beneficiary's birth dateBeneficiary company name✕✓Beneficiary's company legal nameAccount number✓✓Beneficiary's bank account numberRecipient’s country✓✓Beneficiary's countryRecipient's state (province, prefecture)✓✓Enter a state, province, or prefecture if the beneficiary's country is the United States, Mexico, Canada, or JapanRecipient's city of residence✓✓City or town from the beneficiary's addressRecipient's address✓✓Beneficiary's address, including building number or nameRecipient's postal code✓✓Beneficiary's postal codeBank name✓✓Name of the bank receiving the fundsSWIFT✓✓8-11-digit code identifying the country, city, bank and bank branch of the beneficiary Advantages Cheaper than international transfer. There is no intermediary bank, and the commission is lower than for an international wire transfer.Speed.  Payouts are processed up to 3 business days on the Smartcat side and up to 1-2 business days on the bank side.Funds are received immediately in the local currency. You do not spend money on additional conversions and can immediately use the money in your country. Frequently asked questions I chose this method, but the payment was rejected. Why? Act as folows:Make sure you provide payment details for a local wire transfer (not an international SWIFT transfer).Make sure that the postal code, city, street and house number are specified in the corresponding fields of the details. Make sure that you do not enter a PO box or email address instead of your residential address.Check if the account number, bank name, SWIFT are correct.Make sure that the name of the account holder is entered in the details exactly as it is in the bank details, including all spaces and symbols.If the details you provided are correct, contact your bank branch to find out the reason for the rejection of the payment on the bank's side. I cannot find the payment. What does the payment look like on the bank statement? If you cannot find the payment, please check your account statement for the following transactions:As a reference, the payment ID can be specified in the format PO-XXXXXX-XXXXX, which you can find in the Payout History section.SMARTCAT EUROPE BV or VITESSE PSP LTD is displayed as the sender, depending on the receiving bank. For which countries is this method available? The method is available only for receiving funds to a bank account in Thailand. I received a payment. What details should be used for billing? When receiving funds by local bank transfer in THB, you need to enter the following Smartcat details in your account:Full name: Smartcat Europe BVLegal address: Strawinskylaan 613, 1077 XX Amsterdam, the NetherlandsVAT no.: NL859832880B01.

Local wire transfers in JPY (Japan)

JPY wire transfers (Japan) | Smartcat Help Center Local wire transfer in JPY is a transfer of funds between banks in Japan in the local JPY currency. This method is valued for its reliability, convenience and speed, as it provides a direct transfer from one bank account to another within the country. Supported currencies Japanese Yen (JPY) Please note that if the currency of your balance in Smartcat is different from JPY, the funds will be converted to JPY at Smartcat's exchange rate. Commission 330 JPY You can view a list of companies that are reimbursing your commissions in the My Payouts section (click on the Learn more button on your payout method). Minimum and maximum payout amounts From 400 JPY to 1,000,000 JPY Smartcat allows setting the minimum amount, starting from which the payment will be sent to you. You can learn more in the article " Minimum payout amount ". Required details FieldIndividualCompanyDescriptionBeneficiary type✓✓Individual or company beneficiaryBeneficiary first name✓✕The name of the individual beneficiary in LatinBeneficiary last name✓✕Surname of the individual beneficiary in LatinBirth date✓✕Beneficiary's birth dateBeneficiary company name✕✓Legal name of the beneficiary's company in LatinAccount number✓✓Beneficiary's bank account numberBank name✓✓Name of the bank receiving the fundsZengin code✓✓7-digit unique bank code, where the first 4 digits are the bank code, the last 3 digits are the bank branch codeBranch✓✓Branch of the bank where the account is opened (only digits are allowed)Recipient’s country✓✓Beneficiary's countryRecipient's state (province, prefecture)✓✓Beneficiary prefectureRecipient's city of residence✓✓City or town from the beneficiary's addressRecipient's address✓✓Beneficiary's address, including building number or nameRecipient's postal code✓✓Beneficiary's postal codeSWIFT✓✓8-11-digit code identifying the country, city, bank and bank branch of the beneficiaryRecipient's account type✓✓Savings/Check/General Advantages Cheaper than international transfer. There is no intermediary bank, and the commission is lower than for an international wire transfer.Speed.  Payouts are processed up to 3 business days on the Smartcat side and up to 1-2 business days on the bank side.Funds are received immediately in the local currency. You do not spend money on additional conversions and can immediately use the money in your country. Frequently Asked Questions I chose this method, but the payment was rejected. Why? Act as follows:Make sure you provide payment details for a local wire transfer (not an international SWIFT transfer).Make sure that the postal code, city, street and house number are specified in the corresponding fields of the details. Make sure that you do not enter a PO box or email address instead of your residential address.Check if the account number, bank name, branch (only digits are allowed), SWIFT, account type are correct.Make sure that the name of the account holder is entered in the details exactly as it is in the bank details, including all spaces and symbols.Please note that the name and address of the recipient must be written in Latin letters.If the details you provided are correct, contact your bank branch to find out the reason for the rejection of the payment on the bank's side. I cannot find the payment. What does the payment look like on the bank statement? If you cannot find the payment, please check your account statement for the following transactions:As a reference, the payment ID can be specified in the format PO-XXXXXX-XXXXX, which you can find in the Payout History section.SMARTCAT EUROPE BV, AIRWALLEX or Banking Circle SA is displayed as the sender, depending on the receiving bank. For which countries is this method available? The method is only available for receiving funds to a bank account in Japan. I received a payment. What details should be used for billing? When receiving funds by local bank transfer in JPY, you need to enter the following Smartcat details in your account:Full name: Smartcat Europe BVLegal address: Strawinskylaan 613, 1077 XX Amsterdam, the NetherlandsVAT no.: NL859832880B01.

Local wire transfers in KES (Kenya)

KES wire transfers (Kenya) | Smartcat Help Center Local wire transfer in KES is a transfer of funds between banks in Kenya in the local KES currency. This method is valued for its reliability, convenience and speed, as it provides a direct transfer from one bank account to another within the country. Supported currencies Kenyan shilling (KES) Please note that if the currency of your balance in Smartcat is different from KES, then the funds will be converted to KES at Smartcat's exchange rate. Commission 310 KES You can view a list of companies that are reimbursing your commission in the My Payouts section (click on the More Details button on your payout method). Minimum and maximum payout amounts From 450 KES to 999,999 KES Smartcat allows setting the minimum amount, starting from which the payment will be sent to you. You can find out more in the article "Minimum payout amount". Required details FieldIndividualCompanyDescriptionBeneficiary type✓✓Individual or company beneficiaryBeneficiary first name✓✕Name of the individual beneficiaryBeneficiary last name✓✕Last name of the individual beneficiaryBirth date✓✕Beneficiary's birth dateBeneficiary company name✕✓Beneficiary's company legal nameRecipient’s country✓✓Beneficiary's countryRecipient's state (province, prefecture)✓✓Enter a state, province, or prefecture if the beneficiary's country is the United States, Mexico, Canada, or JapanRecipient's city of residence✓✓City or town from the beneficiary's addressRecipient's address✓✓Beneficiary's address, including building number or nameRecipient's postal code✓✓Beneficiary's postal codeAccount number✓✓Beneficiary's bank account numberBank name✓✓Name of the bank receiving the fundsBranch code✓✓3-digit branch code of the beneficiary's bank Advantages Cheaper than international transfer. This is possible because there is no intermediary bank, and the commission is lower than for an international wire transfer.Speed.  Payouts are processed up to 3 business days on the Smartcat side and up to 1-2 business days on the bank side.Receive funds immediately in local currency. You do not spend money on additional conversions and can immediately use the money in your country. Frequently asked Questions I chose this method, but the payment was rejected. Why? Act as follows: Make sure you provide payment details for a local wire transfer (not an international SWIFT transfer).Make sure that the postal code, city, street and house number are specified in the corresponding fields of the details. Make sure that you do not enter a PO box or email address instead of your residential address.Check if the account number, bank name and branch code are correct.Make sure that the name of the account holder is entered in the details exactly as it is in the bank details, including all spaces and symbols.If the details you provided are correct, contact your bank branch to find out the reason for the rejection of the payment on the bank's side. I cannot find the payment. What does the payment look like on the bank statement? If you cannot find the payment, please check your account statement for the following transactions:As a reference, the payment ID can be specified in the format PO-XXXXXX-XXXXX, which you can find in the Payout History section.SMARTCAT EUROPE BV or VITESSE PSP LTD is displayed as the sender, depending on the receiving bank. For which countries is this method available? The method is only available for receiving funds to a bank account in Kenya. I received a payment. What details should be used for billing? When receiving funds by local bank transfer in KES, you need to enter the following Smartcat details in your account:Full name: Smartcat Europe BVLegal address: Strawinskylaan 613, 1077 XX Amsterdam, the NetherlandsVAT no.: NL859832880B01.

Local wire transfers in NPR (Nepal)

NPR wire transfers (Nepal) | Smartcat Help Center Local wire transfer in NPR is a transfer of funds between banks in Nepal in the local NPR currency. This method is valued for its reliability, convenience and speed, as it provides a direct transfer from one bank account to another within the country. Supported currencies Nepalese Rupee (NPR) Please note that if the currency of your balance in Smartcat is different from NPR, the funds will be converted to NPR at Smartcat's exchange rate. Commission 230 NPR You can view a list of companies that are reimbursing your commission in the My Payouts section (click on the More Details button on your payout method). Minimum and maximum payout amounts From 400 NPR to 1,000,000 NPR Smartcat allows setting the minimum amount, starting from which the payment will be sent to you. You can find out more in the article " Minimum payout amount ". Required details FieldIndividualCompanyDescriptionBeneficiary type✓✓Individual or company beneficiaryBeneficiary first name✓✕Name of the individual beneficiaryBeneficiary last name✓✕Last name of the individual beneficiaryBirth date✓✕Beneficiary's birth dateBeneficiary company name✕✓Beneficiary's company legal nameRecipient’s country✓✓Beneficiary's countryRecipient's state (province, prefecture)✓✓Enter a state, province, or prefecture if the beneficiary's country is the United States, Mexico, Canada, or JapanRecipient's city of residence✓✓City or town from the beneficiary's addressRecipient's address✓✓Beneficiary's address, including building number or nameRecipient's postal code✓✓Beneficiary's postal codeBranch code✓✓5-digit branch code of the beneficiary's bankSWIFT✓✓8-11-digit code identifying the country, city, bank and bank branch of the beneficiaryAccount number✓✓Beneficiary's bank account numberBank name✓✓Name of the bank receiving the funds Advantages Cheaper than international transfer. This is possible because there is no intermediary bank, and the commission is lower than for an international wire transfer.Speed.  Payouts are processed up to 3 business days on the Smartcat side and up to 1-2 business days on the bank side.Receive funds immediately in local currency. You do not spend money on additional conversions and can immediately use the money in your country.  Frequently Asked Questions I chose this method, but the payment was rejected. Why? Act as follows: Make sure you provide payment details for a local wire transfer (not an international SWIFT transfer).Make sure that the postal code, city, street and house number are specified in the corresponding fields of the details. Make sure that you do not enter a PO box or email address instead of your residential address.Check if the account number, bank name, branch code, SWIFT are correct.Make sure that the name of the account holder is entered in the details exactly as it is in the bank details, including all spaces and symbols.If the details you provided are correct, contact your bank branch to find out the reason for the rejection of the payment on the bank's side. I cannot find the payment. What does the payment look like on the bank statement? If you cannot find the payment, please check your account statement for the following transactions:As a reference, the payment ID can be specified in the format PO-XXXXXX-XXXXX, which you can find in the Payout History section.SMARTCAT EUROPE BV or VITESSE PSP LTD is displayed as the sender, depending on the receiving bank. For which countries is this method available? The method is only available for receiving funds to a bank account in Nepal. I received a payment. What details should be used for billing? When receiving funds by local bank transfer in NPR, you need to enter the following Smartcat details in your account:Full name: Smartcat Europe BVLegal address: Strawinskylaan 613, 1077 XX Amsterdam, the NetherlandsVAT no.: NL859832880B01.

Local wire transfers in SGD (Singapore)

SGD wire transfers (Singapore) | Smartcat Help Center Local wire transfer in SGD is a transfer of funds between banks in Singapore in the local currency SGD. This method is valued for its reliability, convenience and speed, as it provides a direct transfer from one bank account to another within the country. Supported currencies Singapore dollar (SGD) Please note that if the currency of your balance in Smartcat is not SGD, the funds will be converted to SGD using the Smartcat exchange rate. Commission 3 SGD You can view a list of companies that are reimbursing your commissions in the My Payouts section (click on the Learn more button on your payout method). Minimum and maximum payout amounts From SGD 5 to SGD 500,000 Smartcat allows setting the minimum amount, starting from which the payment will be sent to you. You can learn more in the article " Minimum payout amount ". Required details FieldIndividualCompanyDescriptionBeneficiary type✓✓Individual or company beneficiaryBeneficiary first name✓✕Name of the individual beneficiaryBeneficiary last name✓✕Last name of the individual beneficiaryBirth date✓✕Beneficiary's birth dateBeneficiary company name✕✓Beneficiary's company legal nameRecipient’s country✓✓Beneficiary's countryRecipient's state (province, prefecture)✓✓Enter a state, province, or prefecture if the beneficiary's country is the United States, Mexico, Canada, or JapanRecipient's city of residence✓✓City or town from the beneficiary's addressRecipient's address✓✓Beneficiary's address, including building number or nameRecipient's postal code✓✓Beneficiary's postal codeSWIFT✓✓8-11-digit code identifying the country, city, bank and bank branch of the beneficiaryAccount number✓✓Beneficiary's bank account numberBank name✓✓Name of the bank receiving the funds Advantages Cheaper than international transfer. There is no intermediary bank, and the commission is lower than for an international wire transfer.Speed.  Payouts are processed up to 3 business days on the Smartcat side and up to 1-2 business days on the bank side.Funds are received immediately in the local currency. You do not spend money on additional conversions and can immediately use the money in your country. Frequently Asked Questions If you have any questions, please contact our support team, we'll be happy to help.

Understand Smartcat payments and payout methods

Smartcat payments | Smartcat Help Center If you receive payments via Smartcat, this article will help you understand the process. My Payouts You’ll find all the details about payments you receive in the Payouts tab– the third menu item on the left sidebar after logging into your personal Smartcat account. In the Payouts tab, you’ll see 3 tabs:Payout Methods – where you can see your balance and set how you want to get paidJob Statuses – where you can see the status of jobs and the amounts due to youPayout History – where you can see all payout transactions made to you Tracking payment statuses In the Job Statuses tab you’ll find details about each job, including the status, which could be any of the following:Invitation cancelled - your invitation to the project was canceled before you started working on it.Approved - you accepted the invitation to the project, but the work was completed before you started it, or the segments you confirmed are not subject to payment in accordance with the Smartcat discount rules agreed upon when accepting the invitation.In progress - you have accepted the invitation to the project. The status will remain active until the customer approves the work.Awaiting payment - the customer has approved your work and marked the project as complete. Payment is due by the customer.Processing payment - Smartcat has received payment from the customer and the amount due to you has been added to your Smartcat account balance.Paid out to you - Smartcat has transferred the funds to your chosen bank account. The delivery of the funds may take 1 to 5 days, depending on your selected payout method (set by you in Payout Methods).Marked as paid outside Smartcat - the customer has marked this work as paid for outside of Smartcat. Payment Process 1. Job status changes to Awaiting payment When the customer approves the job, it is marked as Awaiting payment. All jobs awaiting payment are subject to the payment conditions specified in the invitation to the project. The expected payout date is determined by the time the customer has to make the payment and the time it takes for the funds to be transferred from Smartcat to your bank account (maximum 5 working days). Please note that if work is done outside the platform, it will only appear in your Smartcat account after it is paid for by the customer. 2. Funds are added to your personal Smartcat account After receiving payment by the customer, Smartcat marks the job as paid and credits the funds to your balance in your personal Smartcat account. You then receive an email notification confirming payment and the job status changes to Processing payment and includes an estimated payout date (5 working days after receiving funds from the customer, although funds often reach you within 2 days.) If you’ve receive a payment notification and the funds have been added to your balance, but you can’t see the job in the Job Statuses tab, you may have been doing the work on another server. You can switch between servers in the lower left corner of the interface. This option will not be available if you are connected to one server only. Learn more about the payout methods available in different regions. If this is your first payout, we recommend you read this article: Receiving your first payment via Smartcat. 3. Managing your payout method You can specify how you want to get paid in the Payout Methods tab in the Payouts page. You’ll find all the payout methods available in your country. Choose your preferred method and provide the necessary details. 4. Transfer of funds from your Smartcat account to your bank account Smartcat transfers funds within 5 working days of payment by the customer (i.e. when the funds are credited to your Smartcat account balance), subject to the following conditions:you have added a payout method to receive the fundsyour balance in your personal Smartcat account is above the minimum payout amount (this minimum is set by you in the Payout Methods tab.) Please note:If you have not specified a minimum payout amount, funds will be paid out when your balance reaches the default minimum amount determined by your chosen payout method.If you have not specified a payout method, the funds will remain in your Smartcat account until you do so. Funds will be transferred within 5 working days after adding a payout method. 5. Payout HistoryYou can view the history of your payouts in the Payout History tab in My payouts. FAQ The payment status is shown as Processing payment even though the payout date has passed. When can I expect the money? The status Processing payment means that the client has paid for your work and Smartcat has replenished the balance of your personal account. As soon as Smartcat sends money from your account balance to you, the status will change to Paid to you. If the expected payout date has already passed, but the status has not changed, please try the following:Make sure you have provided all the necessary details on the My Payouts page.Check your email. We may have tried to notify you about the problem or requested your payment details.Make sure that the balance in your account has reached the specified minimum payout amount. For more information about the minimum payout, see Minimum payout amount. Your payments will remain in your Smartcat balance until their total exceeds the minimum payout amount you have set.If none of the above helps, please contact our support and indicate the name of the customer's company, the projects for which the money should have been received, the amount to be paid and your payment method. We will be happy to help you resolve the issue. What if the client refuses to pay? Ask the client via chat if there are any obstacles to making the payment. If there are any corrections that need to be made or comments considered, review them carefully.If you do not agree with the edits suggested or if the client is reluctant to negotiate or doesn’t respond, let us know by sending an email to search@smartcat.ai. We’ll help you resolve this issue.

Request and receive payments through Smartcat

Managing payments | Smartcat Help Center Many companies find it challenging or even impossible to make payments to individuals, especially to those who are located overseas. Smartcat provides a simple and efficient solution to this problem, enabling you to request and receive a payment from all your clients, even if they are not registered in Smartcat. This arrangement is beneficial both to you and your clients:You can receive payments using your preferred method. Your client pays using their preferred method as well — the same way as if they were working with a corporate vendor.You will not face any currency exchange issues when receiving money from overseas clients. The payment is credited right to your bank card or using any other method of choice.Both you and your clients save time and money. All you have to do is request the payment by completing the following steps: 1. Click My payouts in the main panel and then click Request a Payment in the Get paid for non-Smartcat projects panel. 2. In the Payment request form, provide the required details, check that they are correct and click Next. 3. Enter your client’s email address. You can use the predefined message wording or customize it for the specific client. Click Send Request after all the necessary adjustments. Your request will be sent to your client via email and all they have to do is click on a link to make the payment. Once the payment is received by Smartcat, the funds will be credited to your Smartcat balance and automatically sent to you via your preferred payout method. You can also ready about the steps clients need to follow to process your request. So far so good, but how much does it cost to your client? A client will pay 0-20% on top of the requested payment depending on his account type and subscription plan and will see the total cost with the fee already included.