Smartcat Support Portal
At Smartcat, it’s important for us to provide great customer service to you, and that starts with an easy way to submit your questions to us in the form of tickets and a transparent overview of your ticket status. In our new Smartcat Support Portal, you can do just that.
Easily reach the portal by clicking here: Smartcat Support Portal
What can you do on the Smatcat Support Portal:
View your submitted requests and their status
Create new requests
Getting Started
If you're new to the portal, follow these steps:
Go to the Smartcat Service Portal to sign up or log in.
Click "Sign up" next to "New to Smartcat?"
Enter the email address you use to contact our team (the email address used for your Smartcat account) and follow the instructions provided.
After creating a password, log in to your account on the Service Portal. You will see the following screen:
Submit a New Request
To create a new request, return to the main page https://helpsc.zendesk.com/hc/en-us and click the "Submit a request" button.
This will redirect you to our web contact form. You can also reach us through the "Help and Support" section in your Smartcat account.
All tickets created using your registered email address will be accessible in the portal.
View Your Ticket History
To see your support requests, click the "Check your existing requests" button.
The "My requests" tab displays all tickets submitted from your email address.
"Requests I'm CC'd on" shows tickets where you are copied.
You can filter tickets by status and sort by last activity for your convenience.
Go to the Smartcat Support Portal.