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    • Troubleshooting: access denied or insufficient rights error

    Learn how to troubleshoot the Insufficient Rights error

    Overview

    If you see an "Access denied due to insufficient rights" error when trying to open a task or project, this is usually caused by one of three things. Work through each solution in order.

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    When to use it

    • You see an "Access denied due to insufficient rights" error when opening a project or task link

    • You accepted a project invitation but cannot open the task

    • You previously had access to a project but can no longer open it

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    How to use it

    Solution 1: Check and switch your regional server

    Smartcat operates multiple regional servers (Europe, Asia, USA). You must be logged into the same regional server as the workspace that assigned the task.

    To switch your regional server:

    1. On the homepage, click the icon in the upper-left corner and select a region. You can try different regions, too. If only one is available, the server region is not the cause of the error.

    2. If possible, confirm with your client which server their workspace is on

    If the regional server was the issue, the task opens successfully.

    Solution 2: Clear your browser cache

    This error can be caused by outdated session or permission data stored in your browser.

    1. Try a hard refresh first:

    • Windows: Ctrl + R or F5

    • Mac: Cmd + R

    1. If that doesn't resolve it, clear your browser cache:

    • Windows: Ctrl + Shift + Delete

    • Mac: Cmd + Shift + Delete

    1. Close the browser completely, then log in and try again

    Result: Outdated session data is cleared and the task opens successfully.

    Solution 3: Confirm you are using the correct account

    If you have more than one Smartcat account or belong to multiple vendor teams, you may be logged into the wrong account.

    1. Check which account you are currently logged into

    2. Confirm it is the same account that received the project invitation

    3. Log out and log back in with the correct credentials if needed

    4. Use the account or team switcher if available to select the correct vendor team

    Result: You are logged in with the account that has access to the task.

    Workaround: access the task via the Job Status page

    If none of the above resolves the issue, try this alternative route:

    1. Log in to Smartcat

    2. Go to My tasks in the sidebar

    3. Open the Job Status page

    4. Find the task and open it from there

    Result: You can access the task without using the original invitation link.

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    FAQs

    The Job Status workaround didn't work either. What should I do?

    Contact support@smartcat.ai with your account email and the project or task name.

    FAQs

    The Job Status workaround didn't work either. What should I do?