How can I delete my Smartcat account?

This brief article will guide you on how to go about the process of account deletion, including saving your translation assets beforehand and also ensuring that all outstanding supplier payments have been processed.

To delete your account, simply contact our Support team indicating that you want to delete your account. They will answer you within one business day.

There are two reasons why we need you to write to us first.

When you delete your account, you also delete access to your balance record, as well as to your linguistic resources. 

As a result:

1. You wouldn't be able to gain access to, restore, or download your translation memories or glossaries

2. Translators that may have not been paid yet wouldn't be compensated

Smartcat must ensure that all your suppliers have been paid before deleting your account in order to ensure fair compensation. This takes minutes, and you rest assured that your suppliers are paid fairly.

We ask that you check two things to speed up the account deletion process.

1. Download your glossaries and translation memories.

So you don't lose all the great work you've already done. After all, you own it.

But, of course, you don't have to. It's entirely up to you, but we want to make sure that you make this decision with full awareness so you don't accidentally delete your work.

2. Make sure that you have paid all of your suppliers.

We can proceed with your account deletion once there are no outstanding payments due to your suppliers.

If you have more than one Smartcat account, let us know the correct email address for the one that you'd like to delete.