According to Smartcat rules, freelancers may be subject to penalty fees in some cases, including the following:
- If you have completed less than 30% of assigned work and have notified the client that you will not continue, the customer may decide not to pay for the work.
- If you have completed more than 30% of assigned work and have notified the client that you will not continue in good time before the deadline expires, you will receive full payment for the amount of work you have completed.
- If you are unable to continue and the deadline is almost up, the client may decide not to pay for the work.
- If you used machine translation without doing sufficient post-editing of the output, the client may decide not to pay for the work.
Some clients may establish penalty fees for violation of their specific quality policies. Make sure you check the client’s profile before you start working. If the client threatens to charge you a penalty fee without having any relevant information indicated in their profile, please report such issues to our support team.