Cancel erroneous payments to suppliers

Learn how to rectify a task assignment mistake in Smartcat, including steps for unpaid, invoiced, or paid tasks, ensuring accurate job allocations.

You created a task for the vendor but realized that you made a mistake and assigned the task to the wrong person or send it to an email you didn’t intend to…

For now there is no option to edit a task. So how can we fix this?

Job isn’t paid for yet

In this case, you need to delete the job from Payments and create it again using correct data.
You can delete only jobs that are not included in the invoice yet. If the job is already invoiced:

  • delete the invoice

  • delete the job

  • create a new job using correct data

  • invoice the job

Job is paid for

If the job is invoiced and invoice is paid, you cannot delete invoice or job.