FAQ

What are the differences between editing and proofreading?

During editing, an editor will make changes and offer sug...

I exported XLIFF files but they don't work in Trados!

Our files are fully compatible with the XLIFF standard an...

How can I merge 2 segments?

Sometimes when the source files are not formatted properl...

What happens if I lose my Internet connection?

Smartcat has a failsafe process where segments are stored...

Is it possible to upload .jpg file for reference?

You would like to upload screenshots for reference, and t...

If a project is multilingual, will translators be able talk one to each other?

When a comment is posted in a document, it will be visibl...

My project has many languages. How can I pass instructions to all the teams?

When you make a comment in a document for one of the lang...

Can I display in the editor how many characters are in the source text?

At the moment, it's not possible to display the length of...

What are placeholders used for?

Placeholders are rules that can be added to an account to...

I have deleted a project by mistake. Can it be undeleted?

Once a project has been deleted from the workspace, it ca...

What is the difference between 100% and a 101/102% match?

101/102% matches are called by different names depending ...

Can I invite my clients to my account to view progress?

Using the User access levels features from the Settings m...

Can I delete one language from a multilingual project?

At the moment, it is not possible to delete a language pa...

Is there a way to break up long sentence strings in the editor?

It is possible to split segments in the Smartcat editor: ...

When I split a document, is it better to assign portions of the document or let translators pick what they want to work on?

In most cases, it is much better to assign portions of th...

Is there a size limit to TM files I can import?

At the moment, the largest file that can be imported in a...

Is it possible to delete comments in the Editor?

Comments added at the segment or document level can be de...

How does a freelancer receive and evaluate a task?

When a translator receives an invitation to a project, th...

Can I add reference files to my project?

When you create a new project, you sometimes want to incl...

Where is the Save button in the editor?

As opposed to desktop applications, when working in a clo...

Is the TM updated automatically as the translator work?

Once a translator confirms a segment in the editor, that ...

What are the Client and Project Groups fields?

To streamline the project creation process, it's highly r...

Can I translate InDesign files in Smartcat?

InDesign files can be translated in Smartcat but before t...