Logo
Back to SmartCat
English (US) English (US) Русский
  1. Smartcat Help Center
  2. Frequently Asked Questions
  3. FAQ

FAQ

  • How can I delete my account?

    To delete your account, please contact the Smartcat suppo...

  • I cannot complete a project or document. What should I do?

    If you cannot complete a project, it means that one or a ...

  • How can I move a translation memory or glossary from one account to apply for a project in another account?

    You can export a translation memory from one account and ...

  • I can’t find my projects. What should I do?

    Check your Filters There’s a great feature to search thro...

  • What is the maximum size of files that Smartcat can process?

    Smartcat can process files up to 512 MB.

  • What languages are supported in Smartcat?

    You can find a list of supported languages on this page: ...

  • Can I process TS files in Smartcat?

    TS files cannot be processed natively in Smartcat but it ...

  • What connectors are available with Smartcat?

    Currently Smartcat offers the following list of connector...

  • If one of my translators is already in the Marketplace, do I have to pay them via Smartcat?

    If a company invites a freelancer to an account using the...

  • If I use your payment system, do I still need to send 1099 forms to my freelancers?

    If your freelancers are located in the USA and paid throu...

  • I already have an MT account with Google/Microsoft. Can I use it with Smartcat?

    If you already have accounts with Microsoft and Google fo...

  • What machine translation engines are integrated with Smartcat?

    The following engines are integrated with Smartcat and ca...

  • I have been assigned a job as a vendor, can I still pre-translate the files using MT?

    When a project is assigned to another LSP as a vendor, th...

  • Which MT engine is best for my projects?

    There is no good answer to this question as the final cho...

  • How do you count pages for MT in Productivity Services?

    In the Productivity Services panel, Smartcat tracks the 3...

  • Can I upload screenshots in the editor?

    You can upload individual graphic files for each segment ...

  • Can I download the completed project in the XLIFF format?

    These files are not meant to be published or anything, th...

  • Does Smartcat import Word headers and footers?

    Header and footers are imported as separate segments and ...

  • My translators can't add terms to the glossary

    Generally, linguists are not authorized to add terms to g...

  • I downloaded a Word Bilingual file for review but could not upload it to update the translation.

    Bilingual Word files are not meant to be used to update t...

  • How does Smartcat handle repetitions?

    During the project word count analysis, Smartcat identifi...

  • Is there a live preview of the document as it is being translated?

    There is no live preview in the Smartcat editor but trans...

  • Is it possible to export comments from the Smartcat editor?

    At the moment it is not possible to export comments that ...

  • I have received and SDL Trados package, why can't I add files to the project?

    SDL Trados packages are self contained with TM, glossarie...

  • Does Smartcat offer an on-premise solution?

    While this option is no longer offered. Smartcat is very ...

  • How can I update my SDL Trados TM from my Smartcat projects?

    Some users might use Smartcat in some projects to benefit...

  • Can I translate memoQ files?

    When files are processed using memoQ, internal working fi...

  • Can I edit my TM content in Smartcat?

    While there is no TM editor integrated in Smartcat, there...

  • What are the differences between editing and proofreading?

    During editing, an editor will make changes and offer sug...

  • I exported XLIFF files but they don't work in Trados!

    Our files are fully compatible with the XLIFF standard an...

  • How can I delete my account?
  • I cannot complete a project or document. What should I do?
  • How can I move a translation memory or glossary from one account to apply for a project in another account?
  • I can’t find my projects. What should I do?
  • What is the maximum size of files that Smartcat can process?
  • What languages are supported in Smartcat?
  • Can I process TS files in Smartcat?
  • What connectors are available with Smartcat?
  • If one of my translators is already in the Marketplace, do I have to pay them via Smartcat?
  • If I use your payment system, do I still need to send 1099 forms to my freelancers?
  • I already have an MT account with Google/Microsoft. Can I use it with Smartcat?
  • What machine translation engines are integrated with Smartcat?
  • I have been assigned a job as a vendor, can I still pre-translate the files using MT?
  • Which MT engine is best for my projects?
  • How do you count pages for MT in Productivity Services?
  • Can I upload screenshots in the editor?
  • Can I download the completed project in the XLIFF format?
  • Does Smartcat import Word headers and footers?
  • My translators can't add terms to the glossary
  • I downloaded a Word Bilingual file for review but could not upload it to update the translation.
  • How does Smartcat handle repetitions?
  • Is there a live preview of the document as it is being translated?
  • Is it possible to export comments from the Smartcat editor?
  • I have received and SDL Trados package, why can't I add files to the project?
  • Does Smartcat offer an on-premise solution?
  • How can I update my SDL Trados TM from my Smartcat projects?
  • Can I translate memoQ files?
  • Can I edit my TM content in Smartcat?
  • What are the differences between editing and proofreading?
  • I exported XLIFF files but they don't work in Trados!
  • 1
  • 2
  • ›
  • »

Products

  • Vendor Hiring
  • Translation Automation (CAT)
  • Payment Automation
  • Client Portal
  • Integrations

Who we are?

  • Company
  • Blog
  • Careers
  • Connected Translation
  • What our users say
  • Contacts

Solutions

  • For Translation companies
  • For Business
  • For Freelancers
  • For Universities
  • For Marketing agencies
  • For Software developers
  • For Game developers

Resources

  • Security
  • Request a team
  • Extensions directory
  • Webinars
  • Events
  • Case studies
  • Receive payments
  • Help

Pricing

© Smartcat Platform Inc. 2019 179 South St., 6th Floor, Boston, MA 02111
  • Follow us:
Facebook LinkedIn Twitter YouTube
Privacy policy | Terms of Use | Sitemap
  • Products
  • Vendor Hiring
  • Translation Automation (CAT)
  • Payment Automation
  • Client Portal
  • Integrations
  • Pricing
  • Who we are?
  • Company
  • Blog
  • Careers
  • Connected Translation
  • What our users say
  • Contacts
  • Solutions
  • For Translation companies
  • For Business
  • For Freelancers
  • For Universities
  • For Marketing agencies
  • For Software developers
  • For Game developers
  • Resources
  • Security
  • Request a team
  • Extensions directory
  • Webinars
  • Events
  • Case studies
  • Receive payments
  • Help
  • Follow us:
Facebook LinkedIn Twitter YouTube
© Smartcat Platform Inc. 2020 | 179 South St., 6th Floor, Boston, MA 02111
Privacy policy | Terms of Use | Sitemap