Resolve errors in payment amounts for completed tasks

What should you do if you have a task waiting to be paid in the payment section, but you know the amount is incorrect? The solution depends on several factors, which we will consider in more detail below.

I want to increase the amount to be paid to the performer

In this case, simply add another task equal to the difference by following these steps:

1. Select Payments → Supplier payments → Jobs

2. Click “Add supplier job,” then “Add Job". First make sure that the performer is added to your team, only, in this case, they will appear in the list of possible recipients.

3. Fill in the required fields with a description.

I want to reduce the amount payable or remove it altogether

What should you do if customers don’t have a task editing tool?

Once you have found a translator and hired him/her for a project through the Smartcat marketplace, follow these steps:

1. Discuss the amount of reduction with the freelancer in the chat. Ask the freelancer to explicitly write that he/she agrees to a change in the amount to be paid or that the project will not be paid at all.

2. Send a request to our support team to change the amount to be paid for the project and specify the reasons for changing the cost/deleting the job. Give a complete description of the task paid for: the name of the person performing it, the name of the project, and the current cost.
   It is especially important to contact support as soon as possible if you have already paid for the project, as we usually pay freelancers within 1-3 days of receiving payment on the invoice. 

3. Wait for the response from technical support with a description of how to proceed.

If the freelancer does not agree with the change in costs, you must also send a request to our support team detailing the reasons for the need to reduce the amount to be paid. Attach screenshots and other documents that can be used to justify such a decision.

If the freelancer is your own supplier that you have not found with Smartcat, but brought in externally.

The actions will vary depending on the conditions:

Scenario 1: The translator completed work on the platform.

1. Click the ellipsis next to the desired project and mark the task as paid. 

2. After that, it will no longer be displayed in your payment cabinet.

3. The status of the task in your performer's personal account will change to “ Marked as paid outside of Smartcat ”.

• If you have actually paid for the task outside the platform, no further action is required.

• If you want to pay for the task through the platform, but with a different price, create a new task with the correct price.

To add a single task:

1. Select Payments → Supplier payments → Jobs

2. Click “Add supplier job” then “Add Job". First make sure that the performer is added to your team, only in this case he/she will appear in the list of possible recipients)

3. Fill in the required fields with a description

Scenario 2: The performer performed the work outside the platform and you created it manually.

1. Click the ellipsis next to the desired job and delete the job.

2. After that, the task will be deleted from your payments.

• If you have paid for the task outside the platform, no further action is required.

• If you want to pay for the task through the platform, but with a different price, create a new task with the correct price.

Please note that you can delete a task only if it is not included in the invoice. If you have already included the task in the invoice, you will have to disband it and reassemble it without this task.

You found an error in the amount after you paid for the task .