We're sorry to hear you want to delete your account!
To delete your account, we need you to write our support@smartcat.ai., who will answer you within one business day – you won't have to wait long.
Why do you need to write us? Is there no delete account button?
We care about your experience, even when you leave us – the reason why you can write us a quick email is the following:
When you delete your account, you also delete access to your balance record as well as linguistic resources. That means that:
- translators that may have not been paid yet won't be compensated
- you won't be able to gain access to, restore, or download your translation memories or glossaries.
We must ensure that all suppliers have been paid before deleting your account in order to ensure fair compensation of suppliers. This takes minutes, and you rest assured suppliers are paid fairly.
So, you need to check two things:
- Make sure you download your glossaries and translation memories so you don't lose all the great work you've already done. You own it!
- Make sure you paid all suppliers.
If you have more than one account, let us know the correct email address for the one you'd like to delete.
Do you have any more questions? Feel free to write our support team (support@smartcat.ai). You can also chat with our support team with your Smartcat account.
We're here to help you! Sorry to see you go :(
