Navigate the new freelancer rating system

Discover the updated freelancer rating system in Smartcat, which includes new components for a more comprehensive assessment of performance.

The representation and calculation of the freelancer rating has been revamped to include some new components and get rid of some obsolete ones. The changes will affect the rating of existing freelancers.

The new rating popup looks as follows:

The following attributes are now considered when calculating the rating:

  • Customer Satisfaction is the assessment of the freelancer's work quality provided by customers. A customer enters a value from 1 to 5 and can leave a review.

  • Responsiveness indicates how quickly the freelancer responds to an invitation to work on a task. The values are represented in per cent and range from 0 to 100, where 0 means the request was ignored and 100 means it was accepted or denied in the first 5 minutes.

  • On-time delivery indicates how often the freelancer meets the task deadline. The values are represented in per cent and range from 0 to 100. For example, if the task is overdue by more than 10 hours, then the score will be 0. The value is calculated based on the last 100 tasks.


How can I improve my search engine ranking and position on the Smartcat Marketplace?

The following factors affect your search engine ranking and position:

  1. The quality of your services (as evaluated by clients);

  2. Compliance with deadlines (as evaluated by clients);

  3. The number of words translated on the platform;

  4. The number of projects completed on the platform;

  5. Your on-platform activity index;

  6. Positive client feedback.